What's the number of 12320?

"12320" is a national public health public welfare hotline, which is convenient for staff to investigate the risk personnel involved in the epidemic. This number can be dialed or sent by SMS, and the general public can call 12320 to answer it. 12320 belongs to the health public service hotline. As long as it is not manually blocked, the mobile phone system will not automatically block.

When the masses receive the call "12320", please be sure to answer it, and cooperate with the staff, carefully review the recent itinerary and answer it truthfully. Respondents call back 12320 within 48 hours, and the staff who have recently contacted the interviewees can be accurately connected through the special number of 12320.

12320 service content

12320 health hotline spreads health laws, regulations and policies to the public, and popularizes health knowledge and skills, which has become an important window for spreading health policy information and health and disease prevention knowledge; Accept public complaints and reports, initially form a mechanism for expressing demands, resolving contradictions and safeguarding rights and interests, and smooth the communication channels between the government and the public.

Carrying out appointment diagnosis and treatment can alleviate the difficulty of seeing a doctor to some extent; In many public health emergencies and major health activities, it has played a prominent role in public risk communication and public opinion monitoring. The health hotline 12320 has gradually developed into a pragmatic answering line for the people, a help line for solving problems for the people, and a contact line between the government and the masses.