Jinan 12345 Mobile APP was opened, and the acceptance hall was handed over to the public.

Jinan 12345 mobile APP has six sections, such as hotline dynamics, political questions and answers, people's livelihood announcements, media reports, and inquiries, with a simple interface and comprehensive functions.

Scan the QR code to download Jinan 12345APP.

From now on, the reception hall of the 12345 hotline will live in your hands. In order to further strengthen the construction of a service-oriented government and comprehensively improve the work efficiency and service level of the hotline, Jinan 12345 hotline mobile APP will be put into trial operation from tomorrow on the basis of previous research and demonstration. The general public can download it by searching for "Jinan 12345" in various Android mobile phone application markets.

With the arrival of the "six-in-one" communication network covering telephone, SMS, email, Weibo, WeChat and mobile APP, the 12345 hotline has started the "internet plus" mode of serving the people. Citizens can immediately start the handheld reception hall through the mobile phone client, get the latest announcements, policy answers, hotline dynamics and other public content, or reflect their demands through the client and check the handling of problems.

Jinan 12345 mobile APP has six sections, such as hotline dynamics, political questions and answers, people's livelihood announcements, media reports, and inquiries, with a simple interface and comprehensive functions. Through the client, citizens can keep abreast of the hotline's work trends, inquire about policy answers, view people's livelihood information such as traffic trips, water and power cuts, and consult government departments and work responsibilities, processes, policies and regulations. To express opinions and suggestions on the reform and opening up, economic construction, urban construction and management of our city; Seek help on labor security, medical services, education and other issues that need to be solved by the government. In social life; Put forward requirements for the production, operation and development environment of enterprises; To criticize, complain and make suggestions on the work style, attitude and administrative efficiency of government departments and their staff.

After downloading the mobile APP, citizens can click on the "Accept" section of the main interface, follow the prompts to reflect their demands and submit the content. For the needs that need to be handled by relevant departments, the staff will check them in time. After understanding the comprehensive information, the staff will transfer the standard chemical list to the relevant functional units for processing. The functional unit will get in touch with the parties at the first time and feed back the results to the hotline. Citizens can also check the processing progress and processing results on the client through randomly sent numbers and query codes.

I would like to remind the general public that Jinan 12345 mobile phone client is currently in the trial operation stage, and users of ios system can download and install it later. At that time, the Jinan hotline 12345 will issue an announcement through Sina and the official Weibo, suggesting attention. At the same time, when reflecting the appeal through Jinan 12345 mobile phone client, it is necessary to provide relevant information, including specific issues, detailed addresses, units involved, contact information, etc. So that the relevant units can understand the situation and carry out their work. If you need a reply from the functional unit after the problem is solved, please leave your real and effective contact information.

Hotline 12345 is an important measure taken by the municipal party committee and municipal government to implement Scientific Outlook on Development, practice the people-oriented concept and build a sunshine government, a service-oriented government and a government ruled by law. Since the hotline was opened seven years ago, with the joint efforts of all levels and departments in the city, * * * has served the masses 124.33 million person-times, including telephone12142,000, mayor's mailbox 90,000, short message/kloc-0.20 million, and Weibo WeChat 81. There were 6.698 million outgoing calls and return calls, with a settlement rate of 97%, a response rate of 100% and a satisfaction rate of 98%. Hotline has become an important platform for Party committees and governments to contact the masses and an important channel for serving the masses. In order to further strengthen and innovate social management, smooth appeal channels and improve people's satisfaction, hotline 12345 established a special working group on network acceptance by summarizing the preliminary work of hotline telephone, SMS and email acceptance platform. After full argumentation and investigation, on the basis of opening hotlines Weibo and WeChat in March 20 14, the function of mobile APP was developed and designed, which realized the direction from the telephone age.

Welcome the general public to download and use Jinan 12345 mobile APP. If you have any comments or suggestions on the use and function settings of 12345 mobile APP, please call 0531-kloc-0/2345 and send a short message to 106353 1-65438+.