Services of the Global Blue Alliance

On the Tax Refund of Global Blue Alliance;

What happened,

I traveled to France, Germany and Italy at the end of September, returned to Rome airport in Italy at the beginning of June at 5438+ 10, and bought two things at Galeries Lafayette (global blue retreat). Two tax receipts are stamped at the tax refund office, requiring on-the-spot tax refund (on-the-spot tax refund 10.8%, airport cash withdrawal 12%) and secured by credit card (secured by credit card).

Stamp at the airport customs, put it into the airport tax refund point and set up a global blue mail box. Two tickets for Galeries Lafayette, a tax refund of 3 1.86 euros and a ticket of 429.84 euros. The tax refund is put in the envelope (the envelope comes with a sticker), and the sticker is sealed with saliva.

After returning home, 65438+ received a text message on1October 30th, and deducted 442.74 euros, plus a currency exchange fee of 5.67 dollars (charged by the bank).

There are pictures to prove it

Check the phone immediately. Mainland telephones can never get through to 0 10-59045990, 80032111165438 (fixed line). If you don't believe me, you can't call Singapore.

I delivered a tax refund form with customs seal at Rome airport, but I didn't receive it.

Customer service: I have received the bill. I just received it. I will handle the refund.

Why is the money deducted different from the cash I got? After deducting 442.74, I only took 429.84 euros in cash.

Customer Service: If the tax bill is not received within 15 days, there will be a certain late payment fee.

3. Put two lists in the same envelope and send them together. Why didn't you receive a 429.84 Euro and a 3 1.86 Euro?

Customer service: I don't know. It has something to do with the courier company. I wonder how they sent it. Maybe the courier company sent it separately.

Problem: I sent it together, and the sticker stuck. Will the courier open the envelope and send it separately?

165438+1saw the bank on October 2, and returned 429.84 euros. 442.74 euros -429.84 euros = 12.9 euros, plus the currency exchange fee of 5.67 dollars, the loss before and after 120 yuan. It is estimated that the US dollar will be charged a euro exchange fee, and it also lost a few dollars.

I'm angry about this kind of thing. I hope my compatriots will understand and spread it, and let everyone know the tricks of the Global Blue League. If you want to refund the tax, you must stamp the tax refund office, stamp the customs stamp at the airport and ask for a cash tax refund at the airport blue counter. Without credit card guarantee, the counter directly took the tax refund form and 12% of the cash.