Joke Collection Website - Public benefit messages - But I haven't received the refund message yet.

But I haven't received the refund message yet.

You might as well say this:

I just confirmed your payment to our bank, and I regret to tell you that we haven't received it yet. Can you ask your bank again to see if they have remitted the money? I hope we can catch up with this line as soon as possible, because the sea freight is still rising.