Master the operation process of Andai driving after receiving the order.

Driving service process 1. According to the company's dispatching telephone, write down the contact person, the contact person's telephone number, the time and detailed address of the customer's appointment. 2. Understand the model (old and new), quantity and number of customers of the generation car. 3. Ask about the price, whether to ask for an invoice, and implement the payment method of the customer. 4. Find the quickest and most economical route immediately. 5. Contact the customer after arriving at the appointed place on time. Note: If several people accept the order together, you must wait for the order recipient to arrive before contacting the customer. If the customer leaves early and it is too late to contact the employees who have not arrived, please contact the company immediately and then leave first on behalf of the guests. 6. After meeting with the customer, take a general look at the car condition first, and notify the customer in time if any damage is found. Be patient when waiting, and don't rush the customer for 40 minutes. 7. Sign the service agreement with the customer on behalf of the driver according to the service type and negotiation with the customer. 8. Record the initial kilometers before departure and inform the customer to charge. Ask customers to sign the agreement. 9. When the vehicle is driving, you should be extra careful and seriously abide by the traffic laws. The driver shall be personally responsible for accidents and casualties caused by violation of traffic regulations. 10. After arriving at the destination safely, calculate the charge according to the driving charge standard. Please sign the customer again to confirm, hand over the second agreement (customer contact list) to the customer, and call back to inform the company that the service has been successfully completed. In order to ensure the service quality of our company and the personal and property safety of our customers, our company has specially formulated strict service quality management norms and personnel management systems.50085.00001000105 Every driver service specialist in the company is a Beijing professional driver with excellent driving skills and moral quality strictly selected by the company. Generally between 30 and 50 years old, with more than 8 years of professional driving experience. They can learn about their personality, living habits and family economic situation through home visits, and they can only take up their posts after the road test and strict training of our company. Now our company's service quality management standards are issued, please supervise the implementation. First, it is absolutely forbidden for service specialists to perform driving tasks after drinking. We will establish an irregular spot check system and ask customers to assist in supervision. Once we find that we can refuse their service and inform our company, we will immediately change the service specialist. After investigation and verification, we will terminate the employment relationship, and the company will be liable for the possible accident losses according to the driving service agreement signed with the customer, and pursue its responsibility. Second, the service Commissioner is required to firmly establish the concept of safety first. No speeding, crossing the line, running a red light, safety and courtesy when driving. In the event of a traffic accident caused by our company's violation of regulations, the deductible of Party B's car damage insurance shall be borne by Party A in proportion to the responsibility. Party A can also bear the appropriate transportation subsidy expenses during the repair of Party B's vehicle ... If the other vehicle is mainly responsible, Party A is not responsible for the loss compensation, but can assist the traffic police in investigation and insurance claims settlement. Article 3. The service specialist must arrive at the designated place before the time agreed by the customer. He must wear uniforms made by our company, badges with service numbers and photos made by our company, gloves and cushions.

Article 4. In order to avoid unnecessary legal disputes, the company requires the service specialist to find that the reserved customer is obviously drunk and unconscious when meeting with the reserved customer. In principle, he will no longer accept his services (unless accompanied by relatives and friends, and indicate that he can sign a service agreement on his behalf). We can give necessary help in other ways. Article 5. After meeting with the customer, sign a service agreement with the customer politely and show this service quality management standard. According to the charging standard of booking with customers, the service fee is charged in advance and the equivalent invoice is delivered. Article 6. Before departure, customers must be asked to cooperate to understand and be familiar with the vehicle model and condition. If the vehicle has been damaged, the customer needs to confirm. Article 7. In the process of seeing off passengers, don't touch the personal belongings and valuables of cars and customers. After delivery to the destination, help the customer lock the car and check the customer's car and valuables to ensure that there is no damage or loss. Ask the customer to sign the service agreement receipt and evaluate the service quality level. You should also sign a service agreement to confirm the completion of the task. Article 8. After the task is completed, ask the service specialist to call the company's duty officer immediately to report the completion of the task. The next afternoon, the company's customer service and quality supervision department will call back the customer to solicit the customer's opinions on the service specialist and the company's opinions and suggestions. Article 9. Service specialists are forbidden to ask customers for tips and gifts. If you receive a customer's complaint, the company will make corresponding punishment and ask the service specialist to apologize to the customer and return it twice.

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Driving service process

Driving service process

1. Write down the contact person, the phone number of the contact person, the time and detailed address of the customer's appointment.

2. Understand the models (old and new), quantity and number of drivers.

3. Ask about the price, whether to ask for an invoice, and implement the payment method of the customer.

4. Find the quickest and most economical route immediately.

5. Contact the customer after arriving at the appointed place on time. Note: If several people accept the order together, you must wait for the order recipient to arrive before contacting the customer. If the customer leaves early and it is too late to contact the employees who have not arrived, please contact the company immediately and then leave first for the guests.

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6. After meeting with the customer, take a general look at the car condition first, and notify the customer in time if any damage is found. Be patient when waiting, and don't rush the customer for 40 minutes.

7. According to the service type and negotiation with the customer, sign an automobile driving service agreement with the customer.

8. Record the initial kilometers before starting and inform the customer to charge. Ask the customer to sign in the acceptance office.

9, vehicles should be more careful when driving, seriously abide by traffic laws and regulations, such as accidents and casualties caused by violation of traffic laws and regulations, the driver is personally responsible.

10. After arriving at the destination safely, calculate the cost according to the charging standard of driving, ask the guest to sign again for confirmation, hand over the second agreement (customer agreement) to the customer, and call back the company to inform that the service has been successfully completed.