The call stopped after receiving the text message.

1. According to the relevant national regulations, in order to standardize the registration activities of telephone users' real identity information and protect the legitimate rights and interests of telephone users, telecom operators need to truthfully register the real identity information provided by users when new users sign network access agreements such as fixed telephones and mobile phones (including wireless network cards), and when old users confirm to increase the types of services. Moreover, the future business will be mainly based on real-name registration customers, and real-name registration will help you better enjoy the services provided by our company.

2. If you need to check whether your number is registered in the real-name registration system, you can check it through your personal data. You can log in to the online business hall/click self-service, and click the avatar icon on the left of your name to view your personal information, including customer name, gender, ID number, contact number, contact address, current package, current status, billing account name, call level, roaming level, online date, brand and payment type. If you have registered in the real-name registration system, your name will be displayed in the customer name. If you haven't registered in the real-name registration system, I suggest you register as soon as possible.

3. Unable to receive SMS or verification code due to the following reasons:

1, you can check whether the mailbox is full first. If it is full, please delete some information.

2. If you still can't get it after deleting it, you can change the machine or card to see if it is a hardware factor.

3. After eliminating the above reasons, you can try to test whether it can be received in other places to see if it is the reason for the weak local signal.

If the above problem does not exist, please contact the local manual customer service to handle this problem.