What are the door-to-door delivery rules of Tmall Supermarket?

The door-to-door delivery rules of Tmall Supermarket are: checking order information, deliveryman's code of conduct, asking politely, placing according to customer's requirements, introducing product information, receiving payment and saying goodbye. 1. Check the order information: check the order before delivery, and check the product status, quality and packaging to ensure that the product is correct and qualified before delivery. 2. Code of Conduct for deliverymen: deliverymen should wear neat clothes and work clothes. 3. Arrive at the destination: ask the customer politely.

What are the door-to-door delivery rules of Tmall Supermarket?

1. View order information:

Check the order before delivery, and check the product status, quality and packaging to ensure that the product is correct and qualified before delivery.

2, the deliveryman code of conduct:

Delivery personnel should be neatly dressed and wear work clothes.

3. Arrive at the destination:

(1) Knock on the door three times before entering the customer's house and ask politely, "Hello?"

(2) After the customer opens the door, say hello to the customer first and say hello warmly: "Hello! I'm a delivery man from * * * company. Excuse me, is this the X (trade name) you ordered? Please check it. "

(3) When the customer is busy and has no time to receive the goods, politely express: "You are busy first, I will wait for you."

4. Place the plants according to the customer's requirements, or recommend the location according to the customer's indoor location.

5. Introduce the maintenance information of the product.

6. Payment:

(1) For customers who place orders online and pay online, the civilized expression is: "Your money has been paid online successfully, thank you for your cooperation."

(2) The cash settlement method should sing "receiving and paying", check and collect the payment in person, and use civilized language for customers: "Your payment totals XX yuan", and use civilized language when collecting money: "I charge you XX yuan, and the payment totals XX yuan. Here is your change. "

(3) In cash settlement, please check the payment and sign for confirmation; For online payment settlement, directly ask the customer to sign for confirmation after the payment is correct; After checking, please sign the delivery note. Civilized language: "your goods are correct and the payment has been settled." Please sign the delivery note.

7. Say "Thank you for your support, goodbye" before delivery.

On June 28th, 2020, 10, Tmall Supermarket announced that it would jointly launch a "door-to-door" service. Unless there are special reasons, all products in Tmall Supermarket will be delivered to the door. If it cannot be realized, consumers can get compensation, which even upgrades the service to a higher level.