Postal express complaint hotline 11185

The postal complaint hotline is 11185.

China Post Group’s national unified customer service number. The "11185" postal customer service hotline is a comprehensive telephone service hotline provided by China Post for social customers. For EMS customers, the "11185" hotline can provide door-to-door collection, business consultation, email inquiry, complaint acceptance and other services.

The "11185" special service phone is a "green channel" for EMS to connect, facilitate and serve users. No matter which city EMS customers are in, they can enjoy timely, convenient and fast EMS services as long as they dial the local "11185".

China Post has a leading air and land transportation network and more than 200 efficient and developed mail processing centers, covering all domestic areas, and has a variety of different express products and value-added services to meet the diversification of customers. , personalized shipping needs.

How to check postal express delivery:

1. Check on WeChat official account

Use your mobile phone number to check EMS express delivery, you can check it on WeChat official account.

2. Search for EMS China Post

First open the interface, click the " " sign in the upper right corner, and select "Add Friend" in the pop-up menu. This is adding friends. In the search interface, select the search input box. Enter the words "EMS China Post" in the input box and click the magnifying glass to search.

3. Follow EMS China Post to view

In the search results, "EMS China Post Express Logistics" will be displayed. This item will generally appear under the * number. Click to open it. After entering, there is a green bar that says "Follow". After clicking to follow, it will change to "Enter WeChat official account", then click to enter.

4. Click "Check Email" and enter the mobile phone number or tracking number to check

In the EMS WeChat official account interface, there is an interface I want to query, click "Check Email" . Enter the query interface. The default is single number query (email number check). First enter the mobile phone number, then click "Get Verification Code", fill in the received SMS verification code into the verification code box, and then click "Query".