What are the requirements for telephone customer service?

Telephone customer service is a convenient and fast way for customer service personnel to communicate with customers over the phone on behalf of the company.

Requirements for telephone customer service:

1. Clear and fluent Mandarin, sweet voice, good logical thinking ability and communication skills, and strong flexibility;

2. Have good service awareness, good emotional control and stress resistance, and can adapt to work arrangements in shifts (including overnight shifts);

3. Strong learning ability and good at teamwork , good at discovering problems at work and able to put forward suggestions for improvement;

4. Have good professional quality, be able to quickly adapt to changes, have good stress resistance and self-emotional control ability, and adapt to shifts (including overnight stays) (class) work arrangements;

5. Have a strong sense of collective honor and teamwork spirit, work conscientiously and responsibly, and be good at identifying problems and actively putting forward suggestions for improvement.