Customer service telephone number of medical insurance bureau

The customer service telephone number of medical insurance bureau is area code+12333.

As a human resources and social security system, the national public service telephone mainly provides public services such as policy consultation, information inquiry, service guide, complaints and reports in the fields of employment, social insurance, personnel, talents, wage and income distribution, labor relations, etc.

12333 The telephone consultation service hotline for human resources and social security is an important service platform for people's livelihood. Promoting the construction of telephone consultation service system for human resources and social security is conducive to unblocking the communication channels between human resources and social security departments and the public and improving their ability to serve the public. The telephone consultation service of human resources and social security has played a great role in people's livelihood services. It not only becomes an important way for the broad masses to understand the information of labor security policies and safeguard their legitimate rights and interests, but also provides an important reference and basis for policy formulation, and also provides a channel to alleviate or solve problems, thus dissolving contradictions in the bud. At the same time, there are still some problems in system construction and business development in various places, mainly in the lack of unified standards and norms in system construction and business development, and the form and content of telephone consultation service need to be further improved. Further research is needed in the interconnection of telephone consultation service systems in various places, the business collaboration between telephone consultation service system and core business system, the interaction between telephone consultation service system and 12333 website, and how to bring personnel services into the scope of telephone consultation service.

legal ground

Article 20 of the Regulations of People's Republic of China (PRC) Municipality on Work-related Injury Insurance shall make a decision on work-related injury identification within 60 days from the date of accepting the application for work-related injury identification, and notify the employees who apply for work-related injury identification or their close relatives and the units where the employees work. The administrative department of social insurance shall, within 15 days, make a work-related injury determination decision on the application with clear facts and clear rights and obligations. If it is necessary to make a work-related injury determination decision according to the conclusion of the judicial organ or the relevant administrative department, the time limit for making a work-related injury determination decision shall be suspended during the period when the judicial organ or the relevant administrative department has not yet made a conclusion. If the staff of the social insurance administrative department has an interest in the applicant for work-related injury identification, they should withdraw.