Annual work summary of sales department, 7 selected articles.

A new year is coming. Looking back on this year's work, I believe everyone has gained a lot and accumulated a lot of experience. How to write a summary? The following is the "Seven Selected Articles of Annual Work Summary of Sales Department" compiled by me for your reference only. Welcome to read this article.

Chapter 1: Annual Work Summary Select, Sales Department, successfully completed the turnover of xx years in this busy 20xx year. As the store manager, I am very excited, which is also an affirmation of our work. Harvest is the effect achieved through continuous efforts. We must clearly realize this in our work. It's the end of the year, and I'm still nervous in retrospect. We must do this well in our work. It is not easy to realize your own value. Work should not be confused with some personal bad habits. Think about it. Turning losses into profits at the beginning of the year is the concerted efforts of all staff in xx, Qi Xin. As the store manager, I also bear great responsibility.

I. Management

To achieve the unity of all the staff in the restaurant, our xx restaurant is a service-oriented restaurant, so it is very necessary to cultivate high-standard services for all the staff, from the store manager to the ordinary staff. In order to achieve this, everyone has made relevant preparations in this year's work, mainly at work, which is a very critical thing to cultivate the enthusiasm of every employee. It is certainly true that we are United as one and have a certain degree of tacit understanding in our work. I believe these should be improved. Whatever happens, we must have a good sense of responsibility. Looking back on the past year, our restaurant has done a good job in the management system, and all employees have actively implemented various systems and done their best.

Second, the work.

Facing this busy year, as a store manager, I always pay attention to the daily turnover. The beginning of the year is a very big hurdle for restaurants because the market is not very good. In the first quarter of this year, all our employees were in a depressed working state, and they were laid off in the first quarter because of poor business. I know it's terrible. I think everyone should stick together at work. Anyway, I'm forming a good habit. In the past year, there was a lot of pressure because of the loss in the first quarter. Combined with a lot of experience, I carried out a series of internal rectification. During the second half of the year, I continued to study and did some promotion, and the situation changed for the better. It's hard to remember. It's always been a difficult time.

Three. working face

For the year of 20xx, our restaurant has also made a series of plans, both health and service are very critical. Restaurants need to make some adjustments and continue to maintain good stuffing to make profits, but the service-oriented point has never changed, and the work in the coming year will be more substantial. Xx restaurant will do a good job wholeheartedly and serve xx and customers better.

Chapter II: Annual Work Summary of Sales Department, 20xx years. According to the arrangement and deployment of the head office, the marketing department of our company fully taps the potential, decomposes tasks layer by layer, strengthens business management, puts people first, pays attention to personnel training and strengthens performance appraisal. By 10, the city's business income was RMB 10,000, ranking X in the whole province, broadband business increased X, and ordinary telephones increased xx, which achieved good results.

1. The marketing department has also taken various measures to promote new business and new products to county companies.

/kloc-No training will be held in October, and marketing and business backbones of all counties and districts will be convened to discuss the product tariff training, sum up the existing problems and find out the tariff package suitable for the local area. 10, according to the market competition, I applied to the provincial company for a monthly tariff package, which was organized and promoted throughout the city. /kloc-organize county managers, supervisors and maintenance personnel to participate in the training of provincial companies in October to learn business theory and marketing planning, which has a good guiding significance for business promotion.

Second, the basic management:

We have implemented a series of basic management work, such as business account audit, fee refund and disassembly details verification, false user disassembly, clearing long-term arrears, customer data collation, resource collation, data maintenance and terminal management, which effectively avoided the loss of business income and cost.

Since X, according to the requirements of internal control process, the marketing department has adjusted the weekly audit system of the original county company, and changed it into daily audit, weekly audit and monthly audit in parallel, and tried to arrange on-site verification of the first-level audit of the county company every month. Weekly audits are reported, and unqualified practices in informed criticism are audited by X-level auditors at the end of each month, which has played a very good role. Our company's cash flow difference is one of the best cities in the province for half a year in a row, and the assessment income has not been affected by the cash flow difference.

In order to ensure that the income will not be affected by the misoperation of the support system, the marketing department arranges the support center to check the details of the withdrawal fees in each county every day, and strictly blocks every loophole.

In order to clear up the long-term arrears and control the current arrears, the marketing department has set an assessment target of not less than xx% of the current arrears recovery amount according to the requirements of the company leaders. Weekly and monthly reports on the collection of arrears. With the cooperation of Qi Xin of the county company, the new long-term arrears in the system were cleared in 10, and the number of transfers in that month was lower than the minimum required by the provincial company for the first time, with transfers of more than X million yuan for X months in a row and reaching X yuan in X years.

In order to master the resources and avoid the waste of resources, the marketing department arranges the support center to conduct spot checks and reports on the resources of each county every month, and conduct on-site inspections in X.

Since the marketing department took over the material management this year, with the strong support of the network department, the management mode has been improved, and the daily quantity of warehousing subsidiary ledger is compared with that of the security center, which makes the material management form a closed loop. In order to realize the recovery and reuse of terminals, county companies are required to collect deposits from users of newly installed broadband, telephone poles and manned public telephones. Encourage county companies to guide users to use recycling terminals when developing new users. Replace the recycling terminal for users with terminal failure during the warranty period, and strictly put an end to trade-in for new ones. Through the implementation of these measures, waste has been effectively controlled.

Third, performance appraisal: improve the calculation method of performance appraisal, promote storage and surge in many ways, and increase business income.

Since the draft performance appraisal method of provincial companies was issued in 10, the marketing department began to communicate with the superior marketing department on how to calculate the renewal rate and turnover rate. After many unsuccessful discussions, the marketing department formulated a series of assessment methods according to the requirements of the company leaders and the actual situation of the company, and assessed the users such as disassembly, double stop, single stop and zero-cost user renewal. Guide county companies to attach great importance to the above users, and basically plug the loopholes of customer loss through daily on-site inspection, which also plays a good role in the activation of long-term zero-cost users. It not only saves resources, but also increases income, on the other hand, it also saves business development expenses.

Four. Existing problems and difficulties

1. Due to the concentrated efforts to straighten out the basic data management this year, it is weak in marketing planning, business promotion, market research and personnel training, resulting in insufficient support for the business development of county companies.

2. As the provincial company system is ready to upgrade, many report requirements of our company cannot be met, and calculating performance appraisal indicators and analyzing business data bring a lot of workload to municipal companies and county branches.

In the second half of the year, the marketing department will improve and improve from the following aspects:

1. Strengthen market research: go to the county seat for on-site work regularly and have a discussion with marketing, business, maintenance and management personnel. Go deep into the market to understand the usage and needs of users. Summarize the successful marketing cases of developed counties and districts for promotion; Help underdeveloped counties find shortcomings and solve difficulties.

Second, strengthen marketing planning and business promotion: through the understanding of market competition, formulate flexible and effective marketing measures, formulate feasible publicity and marketing steps for key development businesses at each stage, feedback and analyze marketing results in time, adjust marketing ideas in time, and change the current inefficient state of business development.

Third, strengthen personnel training: regularly train marketing, business, maintenance and management personnel, instill marketing concepts, management methods and business information directly into front-line employees, improve the mentoring role of core employees, and effectively improve their quality and work efficiency.

Fourth, continue to strengthen basic management: continue to strengthen arrears management, business audit, resource management, maintenance materials and terminal management. Organize the person in charge of the marketing department to visit the county company regularly, communicate with the person in charge, find the shortcomings and make continuous improvement.

Chapter III: Annual work summary, sales department, selected to explore the market, pay close attention to production management and quality assurance at home, and take the market as the guide. Facing the challenge of the global financial crisis this year, Qi Xin and Qi Xin, all employees of the sales department, worked together to complete this year's sales task. Let's summarize this year's work.

I. Annual sales of 20xx

After the promotion of xx and xx exhibitions in 20xx and professional magazines such as xx and Discovery Resources, our xx brand products have gained a certain popularity, and domestic and foreign customers have a certain understanding of our products. In 20xx, the boss set a sales volume of xx million for the sales department, and our sales department achieved an annual total sales volume of xx million, with a production and sales rate of xx% and a collection rate of xx%.

Second, strengthen business training and improve comprehensive quality.

The product sales department is responsible for the sales of all products of the company. It is conceivable that the responsibility is great and the task is arduous. It is very important to establish a high-quality sales team that can recruit good soldiers and complete the company's annual sales task. If a worker wants to do a good job, he must sharpen his tools first. In order to improve the comprehensive professional quality of sales staff, all employees in the sales department must carry out vocational skills training to further improve their sales knowledge. This year, the company added xx financial management software, so that sales and financial management can be reflected clearly and timely. Our sales staff are trained by xx Technology Co., Ltd., and their professional knowledge and internal information are confidential, so everyone should have professional ethics. The boss is the top leader who leads the sales department. He hopes to strengthen the supervision, criticism and professional guidance of our employees, so that we can learn the professional knowledge of our sales staff and enhance our technical functions and self-appreciation ability. In 20xx, I studied iso internal audit training and accounting professional knowledge training, and obtained the certificate recognized by the state. Over the past year, we have fully practiced the management knowledge and methods we have learned in the company's production management, and the display effect is satisfactory.

Third, build a marketing network and cultivate a sales model.

Microphone line sales are the focus of our product sales department, and the sales situation will directly affect the company's economic benefits. Over the past year, the product sales department has persisted in consolidating the old market, cultivating new markets, opening up market space, and tapping potential markets, and used our company's brand reputation to drive product sales, thus building a sales network pattern with xx as the main body and radiating the whole province and the whole country.

Fourth, pay attention to industry trends and grasp market information.

With the increasingly fierce market competition among electronic products industries, information plays an increasingly important role in the marketing process, and information is benefit. The sales department pays close attention to market trends, grasps business opportunities, demands benefits from information, and institutionalizes, standardizes and regularizes market research and information collection, analysis and collation. The product sales department has established a stable and reliable information channel through market research, business negotiations, newspapers and magazines, industry associations, computer networks, etc., and paid close attention to the development trend of the industry; Establish customer files and manufacturer files, and strive to collect basic information; According to the market situation, actively send business personnel to track and master the dynamics of the domestic sales market.

Verb (abbreviation of verb) make persistent efforts to meet new challenges.

Looking back on the past year, all the business personnel in our sales department worked hard, United and cooperated, and made positive progress, and achieved good sales performance. Achievements belong to the past. Looking forward to the future, the road ahead of the sales department is longer, more difficult and more arduous. All business personnel in our sales department unanimously stated that they must give full play to their enthusiasm, initiative and creativity in 20xx, fulfill their post responsibilities, do a good job in xx sales, deeply understand the dynamics of the electronics industry, further develop and consolidate the domestic market, and create higher sales performance for the company.

Chapter 4: 20xx is selected for the annual work summary of the sales department. Unconsciously, I have been a receptionist for nearly a year. The front desk has not made so many and direct contributions to the development of the company as the business, marketing, finance and other departments of the company, but since the company has set up this position, the leaders must think it is necessary to exist. Through thinking, I think that no matter which position, no matter what job, it is a part of the company's overall organizational structure, and it is for the company's overall goals. During this year, with the care and help of company leaders and colleagues, I successfully completed the corresponding work. Of course, there are still many shortcomings to be improved. Now I will summarize my work in 20xx as follows.

First, the daily work of the front desk

1. The receptionist is the first person to show the company's image. Since 20xx, I have treated every visiting customer warmly in strict accordance with the company's requirements and guided them to the relevant office. For the door-to-door salespeople, I greet them politely and file their practical business cards and brochures for future work. In the past year, I received user xx.

2. Answer and transfer calls, copy faxes and distribute letters. Answer any incoming calls carefully with an accuracy of xx. Be tactful enough to treat harassing calls reasonably and improve work efficiency. When sending a fax, pay attention to whether the other party has received it and whether it is complete and clear. When copying, pay attention to the integrity of the copied data to avoid the omission of the copied data. If there is a letter, it will be handed over to the relevant personnel in time.

3. Handling of temporary events When it is found that the water in the drinking bucket is insufficient, it will call xx to deliver water in time. When the items needed by the front desk are not enough, they will apply for purchase in time, such as paper towels, copy paper and disposable paper towels. When the printer is out of ink, it will call the ink adding business personnel to add ink. When the office phone bill is running out, go to the business hall to deposit it in advance. If the items in the office are broken, such as the air conditioning switch and the lights in the bathroom, they will call the state-owned property in time to let the property master check the reasons and let the property master install the equipment they need to buy. The fault of the switch attendance machine is directly solved by contacting the merchant after sale. If there is a problem with the telephone line, ask the telecommunications bureau for help. In short, we will find a way to solve the problem in time.

Second, the comprehensive affairs work

1. Book rooms, air tickets, tickets and birthday cakes. When the employees of the project department need to book air tickets or air tickets on business trips, I will contact the ticketing in time and keep track until the air tickets are delivered to the company, which will affect the travel of the business travelers for free; Up to now, I have booked xx pairs. For the leaders or colleagues who need to make a reservation in xx, I will send a text message or call them to confirm the hotel details after making a reservation. And the employee's birthday cake reservation. The day before the reservation, I will confirm the time with the staff. On my birthday, I will tell xxx my birthday wishes and order birthday cake X.

2. Filing documents and registering office assets. The training materials and confirmation forms received by the project department personnel are classified according to the file bag; The newly purchased books in the office will be stamped by Zhang Lixian and numbered to facilitate asset management. At present, books and other office equipment accumulated in the office (such as notebooks, CDs, sockets, etc. ) are also registered in detail, and employees also sign and register according to company regulations when borrowing them.

3. Attendance statistics Attendance details come from the attendance machine before X every month. If you are not clear, you can check it with everyone by email and make a statistical summary, which can be sent to xx on time.

4. Organize employee activities. Organize employees to go to Agricultural University at X: 00 every Wednesday afternoon. Through activities, we can improve our team consciousness and exercise our bodies. It's cold recently, and fewer people are willing to go out. During this period, we organized a table tennis competition, but the effect was not particularly satisfactory, which is also a place that needs to be improved in the future.

Third, other work.

While completing my own work, I also help to complete the work of other departments. Such as assisting the personnel of software project department to bind project documents; Assist Xue's work in the marketing department, send gifts to customers with him, and make tenders. In this process, I also gained some new knowledge.

Fourth, shortcomings in the work.

1. I didn't make a good plan when purchasing office supplies, and I didn't consider it comprehensively enough. I only see what is missing in front of me, which requires me to pay more attention and worry more in the future.

2. There was an error in attendance statistics. Although it was corrected at that time, it had little impact, but it also reminded me of the importance of being careful. After the attendance is completed, you must check it carefully and confirm it before sending it out. There are also some letters of the same type. If you send it out with mistakes, it is easy for others to think that you are a careless person. Although this kind of mistake only happens occasionally, it must be avoided as much as possible.

The effect of organizing outdoor activities in recent winter is very bad. In the middle, Zhang Li and I also discussed indoor activities, provided chess, checkers and other activities suitable for indoor play, and organized and implemented them, but this still failed to achieve the effect of outdoor activities. The solution to this situation is still under consideration.

Verb (abbreviation for verb) 20xx plan

1, improve your initiative and communication skills, pay more attention, be careful and consider all aspects, in order to better complete the work.

2. Strengthen communication with all departments of the company. Understand the development of the company and the work content of each department. With these knowledge reserves, on the one hand, we can answer customers' questions in time and accurately, and transfer calls accurately; Or simply answer customers' questions within your power.

In the past year, I especially want to thank Zhang Li for his help. She taught me a lot with enthusiasm and patience, and she trusted me. I am honored to have such a colleague, and I am proud to be in such a company that treats employees well. The new year is coming. In this year, I will be down-to-earth, seriously complete my work and do my bit for the development of the company!

Chapter 5: Annual Work Summary, Sales Department. I chose the month of 20xx, and I came to xx Insurance Company with uneasy feelings. In a blink of an eye, the year of 20xx is coming. Looking back on X's short and long month, I am filled with emotion, because although I had lost and been depressed in X's short month, with the care, support and help of company leaders and colleagues, X's insurance work experience really benefited me a lot. If you want to sum up the work in the past X months in words, I think it should be learning and harvesting.

First, learning.

Because I am a new employee, learning should be the top priority for me to take over this job. When I first entered xx Insurance Company, my mind was at a loss. I don't know what the insurance industry is like, what the company is like, how to get along with my colleagues, how to integrate into my team, and what kind of work I will face soon. But slowly, with the help of leaders and predecessors, I began to deepen my understanding of the insurance industry, realized that xx Insurance Company is a dynamic group, and also realized how to get along with colleagues and how to integrate into the team. More importantly, under the leadership of my predecessors, I have clearly defined my job responsibilities and can handle some simple problems independently. As a newcomer, I not only lack social experience, but also am unfamiliar with insurance business. Therefore, during these X months' work, my greatest feeling is learning. I have been studying insurance-related business under the leadership of my predecessors, and I have also learned many ways to deal with people. As the saying goes, it is never too old to learn, and there is no end to learning. Therefore, in the next work, we should continue to study hard, consult others with an open mind, and at the same time learn lessons from practice and accumulate experience to lay a solid foundation for being a qualified insurance salesman.

Second, I have gained a lot.

By harvest, I don't mean that I did a good job, but that I gained some important insurance business expertise and many valuable experiences that I couldn't learn at school or elsewhere in such a short time. As far as insurance professional knowledge is concerned, from the blank of insurance knowledge, I know the relevant terms of auto insurance, some basic procedures for handling auto insurance, and the qualities that a qualified insurance salesman should have. For example, through consulting and studying some related courses of my predecessors, I have realized that as an insurance salesman, I should be full of self-confidence, strong sense of responsibility and mission, good communication skills, always full of passion and good teamwork ability. In addition, in the process of getting along with colleagues in the company and communicating with customers, I have learned a lot of social interpersonal experience that I can't learn in books and classes. These will be precious wealth in my life, which will not only have a positive impact on my future work, but also guide me to develop continuously. Of course, this harvest is only part of my becoming a qualified insurance salesman. If I want to be an excellent salesman, I should make constant efforts to learn from each other's strengths instead of constantly improving myself.

Finally, although I have tried my best to study and do my job well in this year's work, there are still many things I can't do well in my work due to the lack of various aspects, so I will make persistent efforts in the next year and greet the new year's work with a more high-spirited spirit.

Chapter VI: Annual Work Summary and Selection of Sales Department The probation period of xx will be over in a blink of an eye. During this period, with the care and help of company leaders, department leaders and colleagues, I have gradually adapted to the surrounding living and working environment from the beginning, and the sales support work has gradually entered a state. From its own point of view, it has also been further improved. Now I will summarize the work of these X months as follows:

First of all, personnel management:

1. Find salespeople by phone and attending job fairs, and arrange interviews for qualified candidates.

2. For the new employees who have passed the interview, prepare relevant employment materials according to the requirements of hr, and mark the job number on the system for the new employees.

3, do a good job in the attendance of sales staff, as well as their commission and salary calculation.

Second, the industry management:

1. During the signing of the agreement by xxx Bank, keep in touch with branches, track the countersigning process of the agreement, and set relevant network information in the system after the signing of the agreement to ensure the entry of policies and the normal issuance of bills.

2. Be responsible for receiving, reviewing and sending daily bills, and make daily business records and business broadcasts. If there are any problems such as remarks, follow them up and deal with them in time.

3. According to the requirements of the Director, formulate the channel business plan and expense budget management.

4. Be responsible for making incentive plans for bank and brc personnel, implementing and tracking them, and doing a good job of reimbursement at the end of the month.

5. Communicate with finance and banks, check the bill at the beginning of each month, and calculate and pay bank fees in time.

6. Make training plans for related businesses and reimburse the expenses incurred during the training.

7. Handle the mail sent by the branch office and complete the tasks assigned by the branch office.

8. Do a good job in the subscription of silver insurance policies, and timely check and sort out the inventory information.

9. Complete all the work arranged by the general manager and provide good logistics support and service for our sales team.

As a newcomer, I always lack planning at the beginning and can't tell the priorities of my work. Due to my carelessness, I made several mistakes. However, after two months of training, I realized my own problems, insisted on making a personal work plan before starting work, clearly defined the priorities of the work, and completed it one by one in time, which achieved the expected results, completed the work with good quality and quantity, and improved the work efficiency. At the same time, I also learned a lot at work and exercised myself. Through unremitting efforts, my work level has made great progress compared with when I first took over, creating a new situation in my work. In the following days, I will keep a good working attitude, step up my study and enrich myself better, so as to be better qualified for this job.

Of course, there are still some shortcomings in my work. For example, in dealing with problems, we still need to look at problems comprehensively with our brains, and our familiarity with the work is also insufficient. However, I believe that through my future work, I will gradually get familiar with, understand and master the work of sales support. I will continue to work hard, improve and perfect in the future, and make my contribution to the development of the company.

Chapter VII: Annual Work Summary, Sales Department, unconsciously ushered in a new year in the busy work. Looking back on the year he passed, he really gained a lot and was filled with emotion.

The year of 20xx is the first year when I stepped into automobile sales, and it is also a year when my life has undergone great changes. At the beginning of xx, I made the most important decision in my life, giving up my professional and stable job and choosing the job of automobile sales. At that time, during the global financial crisis, major enterprises were cutting salaries or even laying off employees. I decided to resign despite the opposition of my relatives and friends. In fact, long before the global financial crisis broke out, the intention to change careers already existed. During the X years after graduating from college, I have been engaged in technology-related occupations. Because the nature of work is always out of step with my own interests, I lack enthusiasm in my usual work and work passively every day. I understand that it is unfair to the company and myself to continue like this, so I chose to leave. I want to choose a job I like and a career I love. Because I like cars and people since I was a child, and cars are a little close to my major, the job of automobile sales consultant is perfect, but it is only my imagination. Finally, with the recommendation of my friends and my own efforts, I was very lucky to enter the Shen Rong public and start my dream trip!

I remember on the first day of my work in Shen Rong, I said excitedly at the morning meeting, "I came here with a warm heart." Thank the leader for giving me this opportunity and making me realize a dream. I will work harder and live up to the trust of the leaders! " Today, I can say that I have fulfilled my original promise. From XX, xx, xx to now, I find that I really like this job. I am actively studying and working happily every day. Busy work makes me feel particularly fulfilled. Although I felt very tired at night, I was full of energy to meet the challenge of the new day the next morning. Especially when being recognized by customers or achieving certain results, I feel very satisfied and have a sense of accomplishment. In my previous job, I have never been so happy and satisfied as my present job. In my present job, no matter how busy and tired I am, no matter what challenges and difficulties I have, I can obviously feel my strong work enthusiasm. I am very lucky! I didn't go with the flow, people followed suit; I have not wavered or changed; I haven't lost myself. It worked. I found the job I wanted and turned my imagination into reality!

Having said so much about my inner feelings, let's sum up my work this year. The first half of the year is mainly about studying and accumulating experience. I am lucky to study under the guidance of a good teacher and manager. I quickly understood and adapted to the automobile industry, and my cooperation with the team became better and better. As a member of the sales department, I feel a great responsibility. As the facade and window of an enterprise, a person's words and deeds also represent the image of the enterprise. Therefore, we should improve our own quality and set high standards for ourselves. On the basis of high quality, we should strengthen professional knowledge and skills. In addition, we must have a broad understanding of the dynamics of the entire automobile market and stay at the forefront of the market. After nearly a year of training, I have greatly improved in all aspects and become a certified sales consultant of Shanghai Volkswagen.

Of course, while making progress, I also made two serious mistakes.

1, the first order signed by myself, the vehicle configuration ordered by the customer was wrong, which led the customer to request to return the car after completing the door-to-door formalities.

2. During a test drive during the National Day holiday, it collided with a cyclist, causing customers to be frightened, pedestrians to be slightly injured, and the test drive was extensively repaired. Generally speaking, these two major mistakes are the reasons for my lack of business knowledge and skills. I am deeply sorry for the troubles and losses caused to the leaders and the company. I also thank the leaders and the company for their help and tolerance during this period. By summing up these two painful experiences and lessons, I realized that in the future work, every link should be meticulous, and the efficiency of the whole team should not be reduced because of one mistake.

In 20xx, my plan is mainly in two aspects. In detail, improve work efficiency. It mainly includes daily work arrangement, time planning, teamwork and so on. I have been weak in this field for 20xx years. Although I am enthusiastic about my work and willing to sacrifice my time for it, it will affect my physical condition and work status after all. In short, in the new year, we should do more with less. In career planning, I became an excellent sales consultant and gradually approached the management. I still remember that during the second interview, my boss asked me what my career plan was after two years, and I said "sales manager" without hesitation! Now that I think about it, it is really radical. Being a qualified manager is much more difficult than being an excellent sales consultant and requires more abilities. Although the road ahead is bumpy, I believe that the light is always ahead, and I will continue to stick to it step by step!