What's wrong with smart electricity payment?

With the development of power grid intelligence, meter reading can be realized remotely, saving a lot of manpower and time costs. But now there is a smarter intelligent payment signing service, just like our daily phone bill, it is more accurate and convenient to pay first and then use electricity!

1. What is "smart payment"?

"Smart Payment" is a new intelligent electricity consumption mode created by power supply enterprises by integrating internet plus, smart meters and other technical means. It has many special services, such as electricity charge accounting, electricity quantity inquiry at any time, various payment channels, prompt reminder of balance, fast and reliable power reply, early warning before power failure and so on. Similar to mobile phone payment, it is a new electricity bill settlement mode of "pay first, then use electricity".

Second, what is the use of smart payment?

1 Intelligent replacement of labor: manual meter reading, bookkeeping, charging, power failure, etc. will inevitably lead to errors. After the opening of the intelligent payment service, this series of work can be automatically completed by the computer system, effectively avoiding the occurrence of misreading the electricity indicator, posting the wrong notice, stopping power transmission and so on.

2 Pre-stored benefits: "smart payment" customers pre-store electricity bills and send corresponding red envelopes and points. Each account can only enjoy points once a month, with more deposits and more discounts.

Power consumption reminder: provide daily electricity charge accounting, early warning when the balance is insufficient, early warning before power failure and other services, and use electricity with confidence to avoid power failure due to arrears.

4 Understand consumption: After the smart payment is enabled, customers can clearly know the daily electricity consumption, and find the abnormality such as sudden increase of electricity at the first time, so as to prevent hidden dangers such as electricity theft and leakage, and cause unnecessary economic losses to customers. Use electricity clearly, consumption clearly.

5. Prevent the risk of arrears of tenants: After the smart payment goes online, the landlord can grasp the electricity consumption of tenants in real time, facilitate the settlement of electricity charges and avoid disputes over electricity charges.

6 Exempt from the trouble of credit reporting: After the smart payment is started, the calculation method of electricity fee is changed to real-time settlement according to the daily electricity consumption of customers, thus avoiding the trouble of credit reporting and power failure caused by arrears.

Third, how to "sign up for smart payment"?

● Download the "Online State Grid" App on the mobile phone, and register, authenticate the real name and bind the account;

● Click "More" to select "Payment"-"Smart Payment Signing" and select the "Open" button;

● After selecting the account with Smart Payment enabled, confirm the Reminder Amount and Recharge Amount, and then click Confirm Activation.

* Users who have become smart payment users must update the system information in time when the head of household changes or the phone number changes!

Fourth, "smart payment" answer time

Question 1: The electricity bill is settled once a month. Is it due on January 1st?

Solution: Monthly meter reading charge is based on previous manual meter reading. Nowadays, the automation degree of power grid is getting higher and higher, and the electricity bill has been settled by the day instead of the month. In other words, in the case of insufficient electricity balance, arrears may occur every day (the system will automatically push the early warning information of arrears). In addition, in order to facilitate financial settlement, the electricity bill is still issued once a month.

Question 2: Will the electricity be cut off immediately after receiving the short message of arrears?

Positive Solution: When users start the smart payment service, if the pre-stored electricity fee is insufficient, they will generally receive three short messages: the first is the electricity fee warning message, the second is the power outage warning message, and the third is the power outage notification message. Smart payment users should pay the electricity bill in time after receiving the early warning information.

Question 3: I paid the electricity bill. Why do you still prompt for arrears after the smart payment is opened?

Positive solution: The electricity bill paid by the user is actually the electricity bill paid last month, and the "arrears" displayed is the electricity bill that was not paid in the early morning of this month 1 to the day before the inquiry.

Question 4: There is money in the bank card. Why did the text message say that my available balance is negative?

Positive solution: If you receive a smart payment reminder message, it means that the electricity account of the power supply company is in arrears, not the bank card (or passbook) balance is negative. It is suggested to adjust the recharge amount business in time and increase some electricity charges in advance.

Question 5: Why is the electricity bill deducted from the bank card many times in one month?

Positive solution: It may be caused by the low preset recharge amount. It is recommended to consult and adjust the recharge amount on the online State Grid App or call the online State Grid 95598 customer service number.

Question 6: How do I know the monthly electricity bill after implementing the smart mode?

Positive solution: I will know the monthly electricity bill amount through smart bill SMS at the beginning of next month. You can also check the monthly electricity bill, electricity consumption information, account available balance and other more electricity information through the online State Grid App.