Is the 12345 hotline open 24 hours a day?

The 12345 citizen hotline operates 24 hours a day.

The 12345 government service convenience hotline is a public service platform that specializes in handling hotline matters, consisting of telephone number 12345, mayor's mailbox, mobile phone SMS, mobile client, Weibo, WeChat, etc., providing "7 ×24 hours” all-weather manual service.

The 12345 hotline can improve the level of serving the people, promote administration according to law, innovate social governance, and safeguard the legitimate rights and interests of natural persons, legal persons and other organizations.

12345 Hotline Job Responsibilities

In accordance with the principle of "response must be answered, response must be answered", the 12345 hotline categorizes and integrates the services established by departments at all levels to provide business inquiries and consultations to the public. , complaints, help, public services, collection of opinions and suggestions, public opinion surveys and other non-emergency government hotlines.

The work of the 12345 hotline must be subject to the legal supervision of the people's congress deputies at the same level and the democratic supervision of the CPPCC members. The operation status of the 12345 hotline and the handling status of each department shall be reported as required.