Xiangyang City Gas Stop Self-inspection Strategy (Xiangyang Natural Gas Service Telephone)

1, troubleshooting other gas equipment such as water heaters.

If a gas water heater is installed at home, please test whether it can generate hot water. If hot water is generated, it can be judged that the gas is normal and the cooker is out of order. Please replace the cooker battery or contact the cooker for after-sales treatment.

2. Check the remaining amount of the meter to confirm whether the gas is stopped due to arrears.

If it is an outdoor IC card meter, please go to the meter box reader to see if there is any left. If the balance is insufficient, you need to buy gas as soon as possible before you can use it normally.

If it is an outdoor mechanical watch, you can check the arrears notice posted by the community or the short message of mobile phone arrears. If there is any arrears, you can pay the arrears through Alipay, WeChat, Huaruntang and other payment platforms and call our customer service hotline 965 17 to register and open the valve.

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If you don't receive the gas fee information, please call our service hotline in time to check whether your registered contact information is correct; In addition, if your contact information changes, please register in our business hall in time.

Indoor table

1, troubleshooting other gas equipment such as water heaters.

If a gas water heater is installed at home, please test whether it can generate hot water. If hot water is generated, it can be judged that the gas is normal and the cooker is out of order. Please replace the cooker battery or contact the cooker for after-sales treatment.

2. Check the gas meter

_ Check whether there is a fault prompt on the LCD screen of the gas meter, such as "low power, valve closed", indicating that the gas meter has low power. Please replace the battery of the gas meter;

_ If "insufficient quantity, valve closed" is displayed, it means that the remaining gas volume is insufficient: if the remaining gas volume of the electricity meter is less than 10 yuan, you can try to press the electricity meter query key for 3-5 seconds to temporarily resume gas supply, but it needs to be recharged in time to avoid gas stoppage later; If the remaining amount is lower than 0 yuan, it needs to be recharged immediately before it can be used normally;

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_ Cardholder: Please note: Please take out the battery of the gas meter, let it stand for more than 5 minutes before replacing it with a new battery, and the card will be activated.

_ User without card: Wait for 20 minutes after the arrears are recharged, and then press the electricity meter inquiry key to use normally.

Check the gas alarm

Check whether the indicator light of the alarm at home is normal: green is normal and red is abnormal. If the alarm indicator light is red, you need to call our service hotline 965 17, and the staff will come to handle it.

If it still doesn't work properly after investigation for the above reasons, please call our service hotline in time, and send billing personnel to handle it at home with work permit according to the situation.

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