How does Tmall pay a return visit to customers?

Text finishing of Tmall car maintenance return visit to customers.

The number of questions should not exceed three, just collect the information you want, focusing on these aspects: 1, the use of previously purchased car maintenance products; 2. Do you have any good suggestions on the level of service personnel? 3. Does the customer have any products out of stock or which products are better reflected in the market?

Customer service: Hello: Mr. XX or Ms. XX? I am the customer service of XXXXXX. According to our system, your car was maintained/repaired on. I'm sorry to bother you. Is it convenient for you to accept our return visit now? (Case 1) Customer: No; Customer service: I'm sorry to bother you. We will contact you when it is convenient for you to answer! (Case 2) Customer: Yes; Customer Service: Thank you. I want to take two minutes of your time to make a simple return visit. Your car came to our shop for maintenance or repair in XXX, right? 1. How is the use of the car now? 2. How satisfied are you with the quality of this maintenance? 3. In view of the last maintenance service experience, what is your overall satisfaction with our service quality? Did the receptionist give you a quotation before the maintenance? 5. After the maintenance, are you satisfied with the receptionist's explanation of service items and final charges? 6. Do you think the payment method is formal and convenient? 7. Whether to clean your car when handing it over. 8. Finally, do you have any comments and suggestions on our products and services?