What is the job of telephone sales?

Telephone sales uses the telephone as the main means of communication. Telephone sales usually involves making active sales calls. With the help of auxiliary methods such as the Internet, fax, SMS, and mail delivery, and through dedicated telephone marketing numbers, we can directly contact customers in the name of the company, and use the company's automated information management technology and professional operation platform to complete the company's product promotion, consultation, quotation, As well as the business of major marketing processes such as confirmation of product transaction conditions.

Telephone sales require salespeople to have good speaking skills, clear expression ability and certain product knowledge. As a convenient, fast and economical modern communication tool, the telephone is becoming increasingly popular. The current telephone penetration rate in Chinese cities has reached more than 98%.

Extended information:

Tips

1. You must know who you are calling. Each of our salespeople should not think that making a phone call is a simple matter. Before making a marketing call, you must understand the customer's information, and you must also understand that the person you are calling has the right to make purchasing decisions.

2. The tone should be steady, the articulation should be clear, and the language should be concise. When making sales calls, you must keep your tone steady so that the other party can hear clearly what you are saying. It is best to speak standard Mandarin. Telephone sales skills The language should be as concise as possible, and the tone must be emphasized when talking about the product to attract the customer's attention.

3. The purpose of the call is clear. Many salespeople don't think carefully or organize their words before making a call. As a result, after the call, they realize that they didn't say what they should say and the sales goal that should be achieved was not achieved. Telephone Sales Skills: The purpose of using telemarketing must be clear.

4. Introduce yourself and your intentions clearly within 1 minute. At the end of the call, be sure to emphasize your own name. For example: Manager XX, it is a pleasure to meet you and I hope our cooperation will be successful. Please remember that my name is XX. I will contact you frequently.

5. Do a good job of phone registration and follow up immediately. After telemarketers make a call, they must register, summarize and divide customers into categories.

Reference materials: Baidu Encyclopedia Telephone Sales