Win 10 system plays the road to exile, prompting how to solve the failure of obtaining user information.

When playing games in win 10 system, it is inevitable to encounter some faults. For example, when the user plays Exile in the computer, it fails to obtain user information. How to deal with it? This paper will explain to you the specific steps to solve the failure of obtaining user information when playing Exile in win 10 system.

1, installing VisualC++AIO runtime can solve this problem;

2. Or search Microsoft's commonly used 64-bit runtime collection on the Internet to download the most comprehensive game runtime.

3. Download directx repair tool to repair directx runtime in the system.

4. Press WINDOWS+R, enter CMD in the pop-up window, and then press Enter.

5. Enter ipconfig/flushdns at the pop-up command prompt, and then press Enter.

6. Enter netshwinsockreset at the command prompt, and then press Enter. Restart the computer after a successful reset.

The above is the solution that win 10 system can't obtain user information. You can use the above method to operate.