Postal Express Loss Compensation Standard 2022

First, the compensation standard for express delivery:

1, the new postal law can only compensate for three times the freight.

2. Some express delivery (logistics) companies have transport clauses on the waybill (back), which are generally mentioned above, saying that the freight is 2- 10 times, and some compensate according to the weight of the consignment, such as 20 yuan per kilogram. Every courier company is different.

Many courier companies also provide additional insurance services, which are divided into insured and insurance. Insured price means how much to pay, and the rate is generally a few percent of the value of the goods (1-5), which is relatively expensive; Insurance adopts the traditional freight insurance clauses of commercial insurance companies, with a rate of several thousandths (1-8) and a certain percentage of deductible, which means that the loss is not fully paid. In the express delivery business, most people use insured prices for goods that really need insured prices.

Second, the domestic standard of compensation for express mail:

1. If the insured mail is lost, damaged or short, compensation shall be made according to the actual loss value, but the maximum amount shall not exceed the insured amount of the relevant mail;

2. If the uninsured mail is lost, damaged or short, it shall be compensated according to the actual loss value, and handled in accordance with the Postal Law and its implementation rules and relevant regulations, but the maximum amount shall not exceed three times the paid tariff; If the mail is delayed, the expenses paid this time (excluding extra expenses such as packing box and insured price) will be exempted;

3. The Company will not be responsible for other losses or indirect losses. If the mail is delayed because the sender fills in the receiving address, sender's name and address, and contact telephone number incompletely or incorrectly, the company will not be liable for compensation.

Three, international and Taiwan, Hong Kong and Macao express delivery compensation standards:

1. Delay: 50% of postage will be refunded.

2. Letters and information mails are lost or damaged: 400 yuan RMB per piece.

3. Items with undeclared value in the list are lost or damaged: 400 yuan RMB per piece.

4. If the declared value of articles is lost or damaged, compensation shall be made according to the declared actual value; If the internal parts are partially lost or damaged, compensation shall be made according to the actual loss, but the maximum compensation amount shall not exceed each piece: 500+60*W (RMB) w is the weight of the mail, expressed in kilograms, rounded to 1kg after the decimal point.

5. If the mail is lost or damaged, in addition to compensation according to relevant regulations, the postage and special inquiry fees already collected will be refunded.

Four, the contract logistics compensation standard:

The contract logistics project shall be paid according to the relevant provisions of the cooperation agreement.

5. China Post Express Logistics is not liable for compensation:

1, caused by force majeure (except insured mail).

2. If the delivered articles violate the prohibition or restriction of delivery, they shall be confiscated by the competent department or handled in accordance with relevant laws and regulations.

3. At the time of delivery, the mail package is intact, without signs of unpacking, and the weight is not reduced, but the internal parts are short or damaged.

4. The recipient has signed for it according to the prescribed procedures.

5. The mail is lost or delayed due to the customer's responsibility or the items sent.

6. From the date of mailing to the expiration of the inquiry, the customer failed to inquire and claim.

7. International mail is detained, confiscated or destroyed by the destination country according to its domestic laws and regulations.

Six, postal express insurance types:

1, standard express:

Standard express service provides insured services, and valuables must be insured. Each bureau will charge 0.5% of the insurance cost of the customer's declared mail (minimum fee 1 RMB). Mail that fails to pay the insured fee according to the regulations is not insured mail. The shipper may declare the value of the contents of the consignment and pay the corresponding fees. When the goods are damaged during transportation, it will compensate a certain loss according to the value declared by the shipper. The declared value and the maximum compensation amount are RMB 50,000 per piece.

2. Mail insurance:

This service aims at contract logistics mail and is based on the principle of voluntariness. When choosing this service, the sender should ensure that the declared value is consistent with the actual value of the items in each ticket, and collect the premium according to the cooperation agreement with the customer.

3. Economic Express:

Economic express service provides insured services, and valuables must be insured. Each bureau collects the insurance fee of 1% of the value of the mail declared by customers (minimum fee 1 RMB). Mail that fails to pay the insured fee according to the regulations is not insured mail. The shipper may declare the value of the contents of the consignment and pay the corresponding fees. When the goods are damaged during transportation, it will compensate a certain loss according to the value declared by the shipper. The declared value and the maximum compensation amount are RMB 20,000 per piece.

Legal basis:

Article 47 of the Postal Law of People's Republic of China (PRC), postal enterprises shall compensate for the loss of vouched mail in accordance with the following provisions:

(a) if the insured mail is lost or completely damaged, it shall be compensated according to the insured amount; In case of partial damage or shortage of internal parts, the actual loss of the mail shall be compensated according to the ratio of the insured amount to the total value of the mail.

(2) If the uninsured vouched mail is lost, damaged or the internal parts are short, compensation shall be made according to the actual loss, but the maximum amount shall not exceed three times the charge; If the registered letter is lost or damaged, it shall be compensated at three times the charge.

Postal enterprises shall state the provisions of the preceding paragraph in the notices of business premises and the mail receipts provided to users in a way that can attract the attention of users.

Postal enterprises that intentionally or grossly neglect to cause loss of vouched mail or fail to fulfill the obligations specified in the preceding paragraph have no right to invoke the provisions in the first paragraph of this article to limit their liability for compensation.

Article 48 of the Postal Law of People's Republic of China (PRC) shall not be liable for the loss of the vouched mail due to one of the following reasons:

(1) Force majeure, except for the loss of insured mail due to force majeure;

(2) Natural attributes or reasonable wear and tear of the posted articles;

(3) The fault of the sender and the receiver.