How to solve the problem of customer churn caused by the delay in sending and receiving SMS verification code?

"Thank you for inviting me. We have also encountered these problems. I don't know if the solution is applicable, but I can provide you with reference. We are an e-commerce platform, and the order notification information is often a short message prompt, but sometimes the short message notification fails to be sent, which leads to frequent customer complaints and even the phenomenon of returning orders. So we found a solution and connected the voice verification code product of Yunzhixun platform, so that customers would not miss the order information. Many people think that the short message platform is not strong enough, which is actually related to the characteristics of short messages. Short message sending is often blocked for the following three reasons: first, sensitive information is detected, and marketing words are most easily blocked; Second, a large number of messages are sent instantaneously. Such cases are intercepted by suspected malicious sending as viruses, or the channels are blocked. If the platform users do not receive the verification code information in use, it will lead to the loss of users to other competitive platforms, which will have a great impact on the loss of platform users.

Let's take a closer look at how YunZhiXun solves this problem. In order to solve the problem that the platform failed to send the verification code and the user could not receive it, Yunzhixun provided a voice verification code product. In the current communication background, for many platforms, a single SMS verification system is difficult to fully meet their own needs, and more platforms choose to combine SMS and voice in case of emergency.