My mobile phone is Samsung a5, but my mobile phone always can't receive short messages. What's the matter?

If the mobile phone can't receive short messages, suggestions are as follows:

1. Try to make a phone call to rule out whether it is caused by the arrears of the mobile phone.

2. Check whether all the short messages can't be received. If individual or partial numbers cannot be received, please check whether the information interception function (such as SMS blacklist) is set.

3. if you are prompted that the memory is full, please optimize the memory of the mobile phone (for example, delete some SMS messages).

4. If it doesn't work, please turn off the phone, take out the SIM card and try to insert it again.

5. Update the mobile phone system version: Settings-(about mobile phone/system update)-Manual download update/automatic download update (software update/system update-update). Note: Please back up the data in the device before upgrading.

6. if it is the latest version, please back up the data in your phone and try to restore the factory settings.

if the problem still exists, please bring the purchase invoice, the warranty card and the machine to the Samsung service center, and the professional after-sales engineer will help you check it.