What should I do if I lose my mobile phone?

If you lose your Huawei mobile phone, I suggest you try to get it back as follows:

First, confirm whether the lost device is logged into Huawei account, and turn on the "find my mobile phone" function. If you have logged into Huawei account and turned on "Find My Mobile Phone", you can use the "Find My Mobile Phone" function to locate, remotely lock, play ringtones and erase data when the device is lost and the network is turned on.

The following steps can help you find it and protect your information:

1. Log in to cloud.huawei.com on a computer or other device browser, or log in to the "Find My Mobile" application on another Huawei mobile phone.

2. Positioning equipment. After opening "Find My Phone" to locate successfully, select the device to locate in the device list. After successful positioning:

1) sends a warning message. You can send a warning message through "find my mobile phone > remote lock", try to use friendly communication terms, and leave your mobile phone number for the other party to contact. Hello, this mobile phone is very important to me. Please contact me as soon as you find my mobile phone. Thank you very much The mobile phone number is "* * *"

Looking for my cell phone

Location successful

Send a warning message

2) Set the ringtone of the mobile phone: you can check the location information of the device, go according to the location information, and set the ringtone when you arrive at a nearby location, so that you can find the approximate location of the mobile phone faster through the ringtone (try to avoid turning on the ringtone when you don't arrive, so as to avoid the person who got the mobile phone being forced to turn off, which will lead to the inability to locate).

Play the ringtone

3) You can delete data to protect your information security.

If the location fails, "Offline" or "Device Not Online" will be displayed, indicating that your device may be turned off or does not meet the location conditions, but you can still lock and erase data remotely. This directive will take effect immediately after the equipment is successfully located to ensure the security of your information.

After clicking Erase Data, you can continue to use the function of finding the location of the mobile phone, but you can't click the button of locking and playing the ringtone remotely. Please click to clear the data carefully.

4) If the "Send Last Location" switch of the mobile phone is turned on, when the battery of the device is almost exhausted (5%~ 10%), the device will automatically send the last location information to the server. If this switch is not turned on, the device will not automatically trigger positioning.