Basic ways to communicate with people

In social communication activities, in order to respect each other, people are established in appearance, appearance, manners, manners, etc., and the same is true of * * *, which is a recognized code of conduct. Etiquette is the general name of etiquette, courtesy, etiquette and ceremony. The following is the basic etiquette I introduced to people, I hope it will help you!

First, daily communication

1, whenever you meet your elders, teachers and friends, even those of the opposite sex, you should reach out generously as early as possible, otherwise the other party will be in a dilemma;

2. When entering the elevator, it is best to enter the elevator after the teacher is present. You can get out of the elevator first, but you need to be a guide;

3. Take the bus with the teacher, let the teacher sit in the seat behind the driver (except for people who are particularly close to the teacher to drive themselves), and finally sit in the spare seat in the car;

4, walking with the teacher, you can let the guests take the central axis, and then follow their own side;

5. Walking on the road with teachers can leave the safer side to the guests;

6, on the stairs, steps, in wet, easy to meet, should promptly give the teacher tips;

7. It is possible to remember to carry the luggage for the teacher. If you have a teacher to help you with your luggage, you can be a gentleman, but don't be empty-handed.

8. It is normal to make up to welcome guests, but it is not appropriate for intellectual women to wear heavy makeup, nor should they make up when they are guests;

9. Don't have a seat when you go to the party in the morning. First sit at the bottom with the upper seat, and finally the guests follow the host.

10, in the absence of a seat, it is best not to sit in a place with too strong light;

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12, junior, just stepped into society, pouring tea and wine, etc. It is ok to do more;

13. Don't play with your mobile phone (including texting) during formal reception or communication (including banquets, especially at the conference table). If you have to use your mobile phone, leave the meeting and apologize to the host or people around you.

14, coughing, sneezing, wiping nose and mouth, playing with dirty things on clothes, etc. Try to turn your back and deal with them. If the action is too big, you can leave the table to deal with it, and then apologize softly or smile;

15. Teachers have the habit of smoking. Don't show that they are not used to it, but they can suggest smoking less for the sake of health. For example, if they quit smoking, they will be prompted to change to the smoking room.

16, speak at a moderate speed, not too fast; When talking with people, we should get rid of some students' spoken English, such as "then", "then" and "yes".

17, you can use gestures to help you speak, but not too much, such as raising your hand over your head and swinging across your shoulders;

18. If you don't have a proper professional or knowledge structure during the conversation or when accompanying guests, you can talk less, but you must nod and smile knowingly.

19, not good for English. It is best not to insert English words into the communication object, but to translate them into Chinese if necessary;

20, the teacher confessed that it is best to write it down with paper and pen;

2 1, the person who receives you, if the reception conditions are a little worse, must finish the tea, although it may not be finished;

22. In any case, you can not drink alcohol, but you must have substitutes, and you must get or persuade the owner to agree;

23. If there is a dancing occasion, everyone wants his friends or guests to be versatile, but enough is enough, and never show off or monopolize the scene;

24, received by the teacher, after leaving, when you get off the plane or get off the train, you should report to him;

25. Accept the teacher's opinions, suggestions or criticisms during the activity, and if possible, thank him or express his further understanding by SMS afterwards;

26. The teacher should reply to the text message, even if it is "understood", "ok", "understood" and "ok";

27. When you send a message to someone, you should leave your name. If the other person can't remember your name, you should leave your company or meet someone (except those who are very familiar and must have your number);

28. If you receive a gift handed over or mailed, you should inform them in time and sincerely express your love or understanding of the gift;

29. When the guests say goodbye, they can shake hands generously, but the respected elders or leaders should let the other party reach out first;

30. When leaving, the seat should be pushed under the table; When you go out, gently put the rebound door;

3 1, close the door, you need to close it once, but it is not appropriate to make a heavy sound, so don't let people think that you are disappointing;

32, respectively, someone to send you, you should put down the window glass and wave goodbye;

33. When the guests leave, they should be sent downstairs or to the elevator. If it is delivered to the car, keep an eye on it until the guests leave the visual range after the car starts.

Second, connection

1. When the other party hands over an item, you must take it with both hands. Even when your junior and your subordinates hand over the goods, you should do so, and at the same time, you should say kind words that are in line with the situation at that time. Such as "thank you" and "thank you".

When the other person stands or sits, but leans over to hand you something, you must stand up or lean over to pick it up. Even if your junior or your subordinates give you something, you should bend down to show your respect for each other.

3. If the other party hands over an object with a sharp blade, you must turn the sharp blade quickly after receiving it, and don't continue to face the other party. Fourth, if the item handed over by the other party is really worthless to you, you should put it in the right place before the other party leaves, and never throw it away at will. At the same time, we should also say some polite words that fit the situation at that time. Submit written materials and put them neatly on the table; Pass the business card, take a polite look, and then put it away. Never put it on the table or in the drawer at will.

Third, receive guests.

(1) Being a guest

1. Knock before entering the room. No entry without invitation; Do not sit down without asking; Umbrellas and other items should be placed outdoors or in places designated by the owner.

2, the owner of something, should quickly retreat.

If you don't see the owner, you can leave a note.

When the old guests leave, the new guests should stand up and say goodbye.

The visiting time should be chosen at the convenience of the host.

6. Don't pick up valuables in the room without the owner's permission.

7. Pay attention to posture when sitting, and pay attention to appropriateness and naturalness. If you sit up straight and dare not move, it is restrained and the host is embarrassed; Sitting or not, swinging around with your legs crossed, you will be presumptuous and your master will be embarrassed.

8. A guest can't always be silent.

9. Don't always look at your watch or look depressed.

10, newly diagnosed, not sedentary.

1 1, when visiting patients, you should pay attention to silence and respect the opinions of medical staff.

12. Relatives and friends, colleagues, classmates and teachers are ill and should visit, but it is not advisable to talk for a long time.

13, don't visit people you don't know at ordinary times.

14. When you say goodbye, you should get up immediately.

(2) Welcome guests

1. If someone knocks at the door, you should answer "Come in" or meet them at the door.

When the guests come in, they should stand up and give a warm welcome. If the house is not clean and tidy enough and looks messy, do some necessary tidying and apologize to the guests.

Tea must be served with both hands and placed on the right of the guests. If it is very hot in summer, use a hand fan or turn on an electric fan.

When guests are eating, they should be warmly invited to have dinner together. After dinner, guests should send hot towels and exchange tea.

5. When accepting guests' introductions, the names and positions must be verbatim; Young people must be introduced to old people first.

7. When a guest comes, if it happens that he can't accompany him, he should say hello, apologize and arrange for his family to accompany him, and then go about his own business.

8. The guest insisted on going back, but he didn't force it.

9. See the guests off at the gate and walk behind the elders.

10. When you leave, say goodbye or walk slowly.

Four. Manners of dealing with people

I've heard a lot about you for the first time, but it's been a long time. I can't recognize people clearly, I am clumsy with my eyes, and I apologize to others with disrespect. Ask people to criticize, teach, forgive and tolerate. Please help me say I'm sorry, please give me the convenience to say I'm sorry.

I don't know if it's appropriate to disturb others. Seek answers. Ask for advice. Praise people's opinions with high opinions, and use your own opinions with low opinions. Visiting others is a visit, and guests come to visit.

Stay with your friends, but leave first. Excuse me. Wait for the guests, welcome the guests, apologize for the guests, and don't meet. Others said goodbye and left, begging others not to send them away and stay. Welcome customers to say patronize and answer people's greetings with TOEFL.

Ask people's age by your age, and ask people's age by the longevity of the elderly. Read people's articles, read people's articles, and ask people to correct them with axes. The other person's calligraphy and painting is from Mo Bao, which is said to be negligent in entertaining guests. Please accept the gift with a smile, politely refuse and give it with your heart.

Use your last name when asking questions. Answering questions is free. The performance skill is ugly, and others praise the prize. Congratulations, congratulations and blessings. Inviting people to work condescendingly, and temporary work is not enough.

Verb (abbreviation of verb) principles and precautions

1, whether the address is high or low.

In business communication, we should pay special attention to the use of address forms. For example, if someone introduces a professor, he will say, "This is Mr. XX from XX University". Students address their tutors as teachers, and peers can also address each other as teachers. Therefore, people who have experience in this field often use honorifics when introducing others. This is "if you are high, you will not be low."

Step 2 do as the Romans do

Under normal circumstances, you may habitually ask, "Are you from Qingdao or Jinan?" However, when you are in Jinan, you should ask: "Jinan people or Qingdao people?" This is also your respect for the locals; When you visit other companies, you can't say that the owner's things are not good. It is common sense that customers don't blame the owner.

3, straighten the position

In interpersonal communication, we should put ourselves and others in a correct position. The key point of many people's problems in interpersonal communication is that they don't put themselves in the right position. In other words, in interpersonal communication, subordinates should be like subordinates, superiors should be like superiors, colleagues should be like colleagues, and customers should be like customers. Being in the right position requires a correct attitude, which is a basic proposition in communication.

4. Take each other as the center

In the process of business communication, we must remember to take each other as the center and give up egoism. For example, if you invite a customer to dinner, you should first ask the customer's opinion about what he likes to eat and what he doesn't like to eat, and you can't subjectively order according to your own preferences. It's called putting yourself in position. If your customer is good at expressing, you can praise his vivid and humorous speech or his theory and practice, but you can't say, "You are so poor, we are all shocked by you."

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