Skills of Hakka selling gold ornaments

1. Salespeople need to investigate the purchasing tendency of products sold by different ages and genders.

2. Try to figure out the psychology of all kinds of consumers from appearance, manners and manners, correctly judge their intentions and hobbies, and receive them in a targeted manner. Including personal dress, manners, professional age, gender and other information.

3, ask more questions, with a curious attitude, play the spirit of asking questions, let customers complain more, ask more questions, and understand the real needs of customers.

4. When the customer has finished speaking, don't answer questions directly, but avoid them emotionally, such as "I feel you …", which can reduce the customer's alertness and make the customer feel that you are on the same starting line with him.

When customers see the motivation behind, sales can start from here, think of and say the value that customers need, and then the gap between them will be eliminated. Only in this way can we establish a real relationship of mutual trust with customers.

If it is counter sales, you need to pay attention to several points.

1, be familiar with the advantages and disadvantages of what you sell, which requires you to have certain professional knowledge.

2. Analyze the psychology of every customer. Standing in front of you, whether middle-aged men and women or fashionable young people, you need to grasp their psychological needs at a glance. Older people may prefer simple and simple accessories to fancy ones. Young girls may like fashionable and fashionable things.

3. Communicate more and ask more questions. So that we can understand each other's needs.

4, affinity, be kind and sincere to people, master the distance, don't make people feel bored, let others think that you are helping her choose things, not that you want to sell things to her.

1, you need to know before selling.

Many customers come to your store with a clear goal, so they want to buy your products. As long as you show affinity, do a good job in shopping guide and behave professionally, these customers will not run away.

There are also some customers who are interested in your products, belonging to the beauty-loving family, and have some spare money on hand. I came here mainly to see your products, so there must be decorations on them. You should find their decorations in time and praise them.

2 After-sales service needs to know:

Generally speaking, the after-sales quality will not be too great. The key is that you should know as much as possible about the guest after he leaves. Such as birthday, mobile phone number, address. ?

Whenever there is a holiday, his birthday, or when there are special products or new products on the market, just tell me by SMS, SMS condolences!

In this way, they will be particularly impressed with you and try their best to distinguish themselves from other salesmen!