Is there a difference between Suning online and offline?

There is a difference between online and offline in Suning.

1, different suppliers. Suning's online and offline services are actually only a little different from those of JD.COM and Tmall, that is, you can buy them online, you can go to Suning's stores for after-sales and installation services, and you can also buy them online to pick up the goods.

In the spring of 20 14, the organizational structure of Suning was adjusted. In addition to the commodity operation headquarters and operation headquarters, eight independent companies directly under the jurisdiction of Red Kids, PPTV, Manzou, Telecom, Logistics, Finance and Laox have been established, and "Suning Internet" is one of these eight companies.

2. Different sales methods and channels. Suning.cn Online refers to Suning.cn Online Mall; Offline refers to the physical store of Suning Appliance. Licensed business items: direct chain operation of audio-visual products, general freight, prepackaged foods, wholesale and retail of bulk food.

The following are limited to designated branches: electronic publications, domestic books, newspaper retail; Information services in the second category of value-added telecommunications services (excluding fixed telephone information services and Internet information services); Catering service (limited to branches) (operated according to the scope listed in the catering service license), domestic express delivery (except for the exclusive business of postal enterprises).

3. The experience is different. The experience of online and offline extended services feels different.

According to the person in charge of Suning Mobile's resale business, the later business development of Suning Internet will be based on communication business, and open up social, shopping, entertainment, information and other resources to provide consumers with value-added services and solutions around mobile internet life. Users will be able to engage in social leisure, video entertainment, online and offline shopping, financial management, smart home and other aspects of the new connected life.

Extended data

Suning has a strong technical team and continues to recruit outstanding technical talents throughout the country. Together with IBM, a leading partner in the industry, a complete B2C platform development team has been formed, which provides strong technical support and services for B2C platform development. The strategic cooperation between IBM and Suning brings together the world's top resources and builds the most cutting-edge network technology platform.

Suning will be at the forefront of the industry in exploring future technical reserves and B2C models. In addition to the front-end customer experience, it is more important to have an information system that supports the development of B2C, such as Suning's powerful SAP system, mail platform, B2B system, CRM, BW and so on.

This system will provide strong support and service for B2C system. At the end of 2008, Suning increased its investment in B2C system technology development, which will be an important feature of Suning B2C's "staying young forever" in the market competition.

Sales mode: In addition to sales in the same city, it can realize off-site shopping and off-site distribution. Moreover, the outbound city and the receiving city of the purchased goods are the same. In the main city, Suning.cn will deliver the goods free of charge.

Payment method: Suning.cn supports online banking payment, UnionPay online payment, Suning Yifubao payment and cash on delivery.

Pick-up method: some goods not only support Suning delivery, but also support customers to pick up their own goods at any store in Suning. After the customer picks up the goods, Suning staff will contact you by SMS as soon as possible. Before picking up the goods and inspecting the machine, you need to provide the "Receiving Inspection Code" (four digits). The delivery period is one week, and the warehouse storage fee will be charged for those who fail to deliver the goods within the time limit.

After-sales service: All goods purchased in Suning.cn have achieved localization of after-sales service, that is, they can be identified, repaired and returned at local Suning after-sales service outlets, and more than 400 after-sales outlets support national after-sales service.

Baidu Encyclopedia-Suning