Zhongtong has a pick-up code, but the courier hasn't arrived yet.

If Zhongtong has a pick-up code but the courier doesn't arrive, you can contact ZTO Express or ZTO Express customer service for enquiry. In one case, the courier is still on the way, in which case you just need to wait patiently. In another case, the courier has arrived at your destination, but the post office has not received the courier. You can confirm the express order number and logistics situation with ZTO express customer service first, and then contact the post office to ask about the specific situation. If your courier has been lost or damaged, you can claim compensation from ZTO courier company. For specific compensation standards and procedures, you can contact ZTO Express Customer Service for consultation.