Why should the customer service phone of CITIC Bank be recorded?

Used to resolve customer disputes and disputes.

1. By recording, the bank can accurately record the conversation between customers and customer service personnel. If there is a dispute or dispute, it can be verified and solved by recording. This can protect the rights and interests of customers and avoid possible misunderstandings and unfair treatment.

Recording is a security measure. As a financial institution, banks handle a large amount of customer funds and sensitive information. By recording, the protection of customers' transactions and information can be strengthened. Once there is an abnormality or security problem, it can be tracked and verified by recording to ensure the safety of customers' funds and information.