Alipay transfers money to the other party. The other party didn't receive my money and was detained. What happened?

1. First confirm whether the operation is to transfer to Alipay account or bank card. Transfer to Alipay account and receive it immediately, and transfer to bank card for 2 hours or receive it the next day. Check the common causes. If the self-check is correct, you can call customer service to apply for compensation from Alipay. Alipay has a transfer service guarantee.

2. The reasons why the other party did not receive the money after the transfer was successful are as follows:

(1) Check the wrong account (pay attention to distinguish between email account and mobile account).

(2) The collection account is not authenticated.

(3) Check the wrong bank account number.

(4) There is not necessarily a SMS reminder for bank posting. Advise the payee to verify the details. ?

(5) Bank card/passbook number, account opening name and other information are incorrectly filled in.

3. If the self-inspection is correct, you can apply for compensation:

(1) The user calls customer service to apply for compensation from Alipay.

(2) Within 3-5 working days, Alipay will accept and inform the user whether it meets the guarantee conditions and whether it is necessary to provide vouchers.

(3) After the voucher is approved, Alipay will make compensation within 3 working days.

Extended information "transfer service guarantee" guarantee content:

1. If you use the transfer to bank card service:

(1) indicates that the payment was successful, but it did not actually arrive. Alipay will refund the money and service fee (if charged) in real time through the system.

(2) Prompt that the transfer was successful, but the account was received beyond the promised time. Alipay will refund the service fee of the service (if charged) through the system within 3-5 working days from the payment date.

(3) Prompt that the transfer was successful, but it did not arrive at the account. Alipay will refund the money and service fee (if charged) within 3-5 working days from the date of receiving the valid certificate.

2. If the account is not received due to the user's wrong filling in the bank card/passbook number, account opening name and other information, it is not within the scope of the guarantee service, and the handling fee will not be refunded.

3. The bank that received the transfer the next day:

(1) The service time for receiving goods the next day is 00:00-23:59, and the receiving time is before 24: 00 the next day. At present, most banks support it.

Due to the adjustment of cooperation business between the two parties, the card transfer business with Ningbo Donghai, Yuci Rongxin Bank, Sanmenxia Bank, Leshan Bank, Tieling Bank and China Bank Fu Deng Bank was suspended from February 28th, 20 15 17, and the specific recovery time is to be determined.

(2) In the case that Huaxia Bank arrives at the account the next day, the actual arrival time will be delayed by one working day compared with the successful arrival time prompted by the front desk. (If the application is submitted successfully on Monday, Alipay's transfer record will show that the account was received successfully on Tuesday, and the actual account will be entered by the bank on Wednesday).

(3) The arrival time of the next day is subject to the system processing time limit, and the speed will be different, but it will eventually arrive within the specified time. Please pay attention before 24 o'clock the next day.

References:

Alipay-transfer service guarantee

References:

Alipay-a bank that transfers money to a bank card to support payment.