JD Finance’s dunning steps

1. Overdue notice. When users make overdue repayments, JD Gold Bar’s collection team will notify them via , SMS or email. The notice includes detailed information such as overdue amount, overdue period, overdue interest, etc. Users are required to repay as soon as possible and explain the reason for overdue payment.

2. Collection. The collection team will communicate with users to understand the reasons for overdue payments and negotiate repayment plans. They will listen patiently to users’ explanations and formulate flexible repayment arrangements based on the actual situation to reduce the user’s burden.

3. Door-to-door collection. If the user still fails to fulfill his repayment obligations after communication, JD Gold Bar’s collection team may send personnel to collect the money. The collector will talk to the user face to face to learn more details and try to reach a repayment agreement. They will try to adopt a friendly approach to encourage users to take the initiative to repay.

4. Overdue interest and penalties. Late repayment will incur certain overdue interest and penalties. JD Gold Bar will calculate overdue fees based on the interest rate and penalty standards agreed in the user contract, and clearly inform the user during the collection process. These fees usually increase as the overdue period increases, so users should pay off their balance as soon as possible to avoid further losses.

5. Collection letters. If the user still has no willingness or ability to repay through the above collection methods, the collection team may use letters to collect. The letter typically highlights the past due amount, interest and penalties, and reminds the user of the importance of repayment. At the same time, the letter will also explicitly threaten legal means, such as prosecution or other legal measures, to recover overdue amounts.

6. To professional institutions. If a user refuses to repay for a long time or is unable to repay the debt, JD Gold Bar may hand over overdue accounts to professional collection agencies. These institutions usually have stronger collection capabilities, including taking legal action, reporting to credit bureaus and other means to recover overdue amounts.