China Eastern Airlines booking hotline

The 24-hour customer service hotline of China Eastern Airlines is 95530.

Since July 8, 2009, China Eastern Airlines customer service hotline 95530 has been opened nationwide. Passengers in the customer service network coverage area can "get in touch" with China Eastern Airlines by simply calling the local unified service hotline 95530, and enjoy the localized customer service with uniform quality throughout the country.

95530 is available in four languages: Chinese, English, Japanese and Korean, and the agent provides non-face-to-face service for passengers 24 hours a day. Compared with the original local single business function, the customer service center provides passengers with integrated services and sales of China Eastern Airlines products through a unified service platform.

Officially opened

With the gradual progress of information construction of China Eastern Airlines Co., Ltd., China Eastern Airlines' new customer service center 95530 was officially opened on July 8. At present, the SMS platform has been initially established successfully, which can provide a variety of SMS self-service to better meet the diverse air travel service needs.

At that time, China Eastern Airlines passengers can not only inquire about flight information and frequent flyer information through SMS, but also use their mobile phones to easily book tickets, check tickets and go through boarding procedures such as boarding passes. It is estimated that the amount of information exchanged every day is equivalent to 12000 operators answering the phone. The opening of 95530 not only saves a lot of manpower and material resources for China Eastern Airlines, but also brings more efficient and accurate services to passengers.