Xuzhou Municipal Government Hotline

Xuzhou Municipal Government Service Hotline (including consultations, complaints, suggestions, non-alarm help, etc. from all municipal agencies): 12345.

Xuzhou City 12345 Government Service Hotline is a non-emergency public telephone and comprehensive network service acceptance platform established by the municipal government. It adopts information network technology and integrates manual telephone answering and is compatible with network or SMS acceptance, telephone recording inquiry, and work. It integrates multiple services and management functions such as order transfer, information retrieval and intelligent statistics, giving priority to providing all-weather, efficient public service consultation, suggestions, criticism, complaints, non-emergency help and other services to the general public, and Convenient services that respond to the needs of the masses.

The hotline platform implements government-enterprise cooperation and service outsourcing. China Mobile Xuzhou Branch is responsible for the platform's hardware construction, operator recruitment and management, and software development and maintenance tasks. At present, the hotline *** has 30 manual reception agents and 100 online member units, which handle citizens' complaints 24 hours a day.

Extended information:

Since 2016, in accordance with the spirit of relevant provincial and municipal documents, we have followed the principle of “cancellation of small hotlines, connection of large hotlines to the grid, step-by-step integration, and steady advancement” , based on in-depth research and full use of information technology, through in-depth communication and coordination, platform withdrawal and integration, system docking and linkage, unified business training, smart acceptance channels and other measures, the city's 23 government department hotlines starting with "123" , unified and integrated into the 12345 government service hotline platform.

Establish an operating mechanism with one number for external calls, unified answering, transfer according to responsibility, limited time processing, unified supervision, and unified assessment, taking the lead in realizing "one number management service" and effectively solving the "one number management service" faced by ordinary people in the past. The real dilemma of "can't remember, can't get through, and no one cares" has caused all committees and bureaus to focus on accepting specific people's appeal work orders, optimizing the allocation of government resources, saving administrative costs, and smoothing appeal channels. It has improved administrative efficiency;

At the same time, it has also laid a good foundation for the 12345 government service hotline to play the role of a bridge between the party and the government in "listening to public opinion, resolving people's concerns, gathering people's wisdom, and promoting development".

Xuzhou Municipal People's Government - Frequently Used Telephones

Xuzhou Municipal 12345 Government Service Hotline - Hotline Introduction