My mobile phone has lost all the messages and messages about my private space at home. What happened?

Hello, through your description, please check the following reasons first:

1. Your mobile phone has been refreshed/updated/restored to factory settings, resulting in the disappearance of private information. If your housekeeper is stored in the phone memory, there is no way to restore the factory settings; If your housekeeper loses the information stored in the SD card, it is usually because the SD card database and encrypted files are destroyed during the operation. You can try to retrieve it through some data recovery software.

2. Other software with "cleaning" function is installed in your mobile phone, and you use this function, or you clean or manually delete this function in the PC mobile assistant software, resulting in the loss of privacy information. You can try to recover the data with USB flash drive software.

If you can rule out the above situation, please provide us with the following information:

1. Your phone model and rom version.

2. The version number of the housekeeper you use (please provide the specific version number).

We will reply to you as soon as we receive your feedback. Thank you for your support to Tencent Mobile Manager!