"You have a courier." "The courier has been placed at the collection point, is it XXX?"

Please go to XXX to get your pick-up code ",which is the content of short messages we often receive now. I don't know when the courier stopped, and I don't know the phone number. What's more, the text message also added the content of "if you don't take it for three days, you won't be responsible for the loss".

According to the data of the State Post Bureau, as of July 4, 20021year, the national express delivery business exceeded 50 billion pieces, with an average daily service of about 600 million users. Nowadays, express delivery is closely related to everyone's life, and the "opportunistic" service model of express delivery without door-to-door delivery really disappoints consumers.

According to the survey, among nearly 39,000 valid samples, more than half of consumers said that they had been refused "door-to-door delivery" by couriers, and 40.98% of the respondents said: "In my impression, no courier company called for advice when delivering goods".

When did the express delivery stop? With the rapid development of e-commerce, the domestic express delivery business shows a blowout growth; The contradiction between the shortage of personnel in the express delivery industry and the heavy delivery workload is prominent. Encouraged by the system of piece-by-piece delivery and more work, couriers blindly pursue interests, ignore consumers' rights and interests, and sign privately without saying hello or discussing.

Behind the non-delivery of express delivery, problems such as inadequate enterprise management and imperfect complaint and punishment system are exposed. Consumers are not satisfied with the service, complaints are fruitless, and even complaint channels cannot be found. The courier will not be punished for breaking the rules. These management loopholes make couriers unscrupulous.

To solve the problem that express delivery is not delivered to your door, on the one hand, it depends on industry self-discipline. The express delivery industry strengthens supervision and regulates industry behavior. At the same time, express delivery practitioners should improve their professionalism, truly love their jobs and provide services in place.

On the other hand, we should strengthen communication. Consumers can note whether the courier needs to put the collection point, and the courier can deliver on demand, which can not only improve the delivery efficiency, but also meet the needs of consumers.