Can't get the message. Why?

If you use a vivo phone and the phone can't receive SMS, you can check it according to the following methods:

1. Some messages cannot be received.

1. Check whether the number blacklist is set in the harassment information interception.

Enter the information app-circle icon in the upper right corner-harassment information interception-blacklist management-number blacklist. If the number is blacklisted, incoming calls and messages will be blocked.

2. Check whether there is a third-party housekeeper software to intercept SMS.

Some security management software will intelligently filter the received short messages. It is recommended to do a good job of data backup and uninstall the application. These software lists are generally named as "XX housekeeper" or "XX security assistant".

Please check whether you just can't receive the short message sent by Apple.

If you just can't receive the SMS from Apple's mobile phone, you can receive the messages from other mobile phones. It may be because the mobile phone number was bound to the Apple device before, and the other party sent iMessage instead of ordinary SMS. Please refer to Apple's official instructions to unbind the mobile phone number from the Apple device. The specific steps are subject to Apple's official instructions.

4. Check whether the short message contains sensitive words, which makes the mobile phone unable to receive it.

Ask the other party to use a test message, such as send: thank you, check whether it can be received normally. If it can be received normally, it means that the message sent before may contain sensitive words.

Second, I can't get any short messages.

1, you can try to switch flight modes, or restart your phone after triggering the network and try again.

2. The third-party SMS APP may have compatibility reasons, so it is recommended to use the SMS APP that comes with the system. Go to Settings-Applications and Permissions-Rights Management-Permissions-Default Application Settings-Information and set it as Information.

3. It is recommended to put the SIM card on other mobile phones to receive SMS test. If you still can't receive the SMS, it is recommended to consult the operator's customer service.

4. Go to Settings-System Management/More Settings-Backup and Reset/Restore Factory Settings-Restore all settings and follow the onscreen instructions.

Note: This operation will not delete the software or files, but only reset all setting options; For data security, important data can be backed up before operation.

Graphical links: Web links

If you can't recover through the above methods, you can enter vivo official website-My-Online Customer Service-Sliding Bottom-Online Customer Service-Enter Manual Customer Service for consultation and understanding.