What should I do if I forget my CCB mobile banking password?

If you forget your CCB Mobile Banking login password, you can do the following:

1. Any passbook or debit card that I carry that has been linked to Mobile Banking and the ID for opening the account Please go to the counter of any CCB branch with valid ID to reset your password.

2. The debit card used when registering for mobile banking has been activated for telephone banking service, and can be retrieved through the "forgot password" function on the mobile banking login page. During the self-service retrieval process, the phone banking password of the bank card must be verified.

Extended information:

Notes on resetting passwords for mobile banking

1. The old and new passwords must not be the same;

2. The password length is within Between 6 and 10 digits, it can be a combination of letters and numbers;

3. Simple passwords (such as 111111, 112233, abcdef, etc.) are not allowed.

Reference: Bank Channel-What to do if you forget your CCB Mobile Banking login password