How does Niu Qian customer service brush the average reply?

Arrange common words in advance and create shortcut phrases.

1, sorting out commonly used words in advance: sorting out frequently asked questions of customers, preparing questions and commonly used words in advance, finding out questions and directly copying and pasting words when answering customer questions, and realizing efficient reply.

2. Create a shortcut phrase: you can set an automatic reply to meet the most basic questions of customers, you can create a shortcut phrase specially, and set shortcut codes for different shortcut phrases, so that when you need to reply to customers, you can directly enter the corresponding shortcut codes.