Can train tickets be fully refunded due to the epidemic? 2306How to apply for a full refund due to the epidemic?

After purchasing a train ticket, if you need to refund it due to the epidemic, you can get a full refund. This is a special case that prevents passengers from taking trains, and the railway administration should be held responsible for this. If a refund is required under such special circumstances, the railway department will also send a text message to remind passengers to refund the ticket. Passengers only need to refund the ticket within the specified time.

Refunds due to the epidemic are actually the same as refunds in normal times. If you buy tickets online at "12306", you can choose to refund the ticket on the order. If you purchase tickets with cash at the manual window of the station, you need to go to the designated refund window of the station with your ID card to get a refund.

The process for refunding tickets on the "12306" software is as follows:

1. Open the APP "12306 Login and Register, and click "My" at the bottom of the homepage.

2. Open My Orders at the top of the "My" page

3. Click Paid in the order, check Paid in the non-travel order, and then click the item you want to refund. Order.

4. After opening the refund order, select "Refund" on the order display page.

If the money returned after the refund is not the full amount, you need to click APP "12306. "Click the "Customer Service Phone Number" in the Warm Service Options, find the customer service phone number in the corresponding area, call and explain the situation, and request a full refund. After receiving feedback, the deducted amount will be refunded.