Unreceived logistics information shows that the courier is damaged.

This means that the courier has confirmed that it is broken. If it is confirmed that the goods were damaged during the transportation by the courier company, it is suggested that the buyer and the seller contact the relevant courier company in time to verify the specific situation, and the specific compensation matters will be confirmed and resolved by the buyer and the seller and the courier company. How to deal with the common damage of Taobao Express? If there is an agreement in the contract, compensation shall be made in accordance with the agreed compensation method. If not, compensation should be made according to the proportion of the value of mail loss to the total value and the same proportion of the amount of compensation for mail loss. If you don't choose the packaging standard suggested by the courier company, if there is an agreement in the contract, you should still make compensation according to the damage if there is no agreement.