My Samsung mobile phone can receive messages, but the messages sent to me by CITIC Bank system cannot be received, but I have received them before. What is the reason? Thank you for your advice.

According to your description, your mobile phone can't receive text messages from some numbers. I suggest you:

1. If it's an official SMS from an operator, a bank or a group purchase, please try to resend it, check the status of your sim card, and restart your mobile phone to receive it again later.

2. If it is a verification code, it is recommended to change to another location and try to send and receive it again to rule out whether it is caused by network reasons.

3. Change other time periods to receive again.

4. Verify whether the SMS blacklist function is set in the mobile phone. I suggest you open the phone settings-Call/Message Interception-Message Interception List-and remove them all.

5. Check whether the mobile phone has downloaded the latest third-party software (security guards, system management). It may be that the software intercepted the message, so I suggest you try to uninstall it.

6. Try to replace another SIM card.

7. If not, please back up your mobile phone data (phone book, SMS information, multimedia materials, etc.). ) and restore the phone factory settings.

If the problem still exists, it is recommended that you take the purchase invoice, maintenance card and mobile phone to the local Samsung service center, and the engineer will solve it for you. Please click the following link to find out the specific location of Samsung Service Center:.

It is recommended that you apply for "booking to the store" in Samsung official website and enjoy priority maintenance service:/pre-order.

After the appointment is successful, please bring your machine, invoice and warranty card to the service center you reserved on time.

If you have any comments, suggestions and comments, please click: support.samsung.com.cn/survey.