How to return the goods if the courier is not satisfied?

Take photos of the received goods and contact the seller to negotiate the return. The seller usually gives the address and sends it back. If you bought it on a shopping website, there will be a return option. For those who have already paid for the goods, the first thing to do is to tear off the label when testing the goods to ensure that the label is intact. If you are not satisfied with the return, you should contact customer service immediately and say that you want to return the goods. Then the customer service will simply ask the reason for the return, and will send you the address, contact person and contact number of the return. After getting the mailing address and other information, you should prepare a note with your name and order number on it. After preparing the note, make sure that the label is in good condition and the goods are in good condition, and do not get dirty or damaged. Wrap the goods in a bag and put the note in. Contact the courier to pick up the parcel, make sure there is a note in the parcel, and fill in the customer service address, telephone number and other information on the courier. After the courier is sent, take a photo of the courier to the customer service. After the merchant receives the goods and confirms that they are in good condition, the customer will prompt that the goods have received a refund, and the refund amount will be returned to the account in the same way. Remember to check the receipt.

Legal basis:

Law of the People's Republic of China on Protection of Consumer Rights and Interests

Article 10 Consumers have the right to fair trade.

When purchasing goods or receiving services, consumers have the right to obtain fair trading conditions such as quality assurance, reasonable price and correct measurement, and have the right to refuse the compulsory trading behavior of operators.

Article 11 Consumers who suffer personal or property damage due to purchasing or using commodities or receiving services have the right to compensation according to law.

Derivative problem:

Is there a charge for express return?

1. If the courier company is not responsible, the consignee's address is wrong, or it is rejected for other reasons, it will generally charge twice the original price and ask the shipper to collect it.

2. If the consignee refuses to accept the goods due to the reasons of the courier company, such as damaged packaging and damaged goods, the courier company shall bear the responsibility. You can ask for a refund of the freight and compensate for the loss of the goods.