Urgent! ! Help find cases of rights protection, thank you (extra points)

Correspondent Our reporter Jiang real estate agent raised the garage price without authorization, ate high-priced products with no curative effect of nearly 10,000 yuan, ate plastic particles in rice, and encountered fakes one after another in online shopping ... Some unscrupulous traders can be said to be constantly renovating in order to make money, which has brought a lot of troubles to people's lives and may fall into various consumption traps if they are not careful. Recently, Ningbo Industrial and Commercial Bureau announced the top ten cases of rights protection in Ningbo in 2005.

Case 1

Dry cleaners close, laundry cards go to waste.

"500 yuan's laundry card only cost 100 yuan, but the dry cleaner owner wants to close the door and run away." On February 2 1 this year, Ningbo Haishu Industrial and Commercial Branch 123 15 received a complaint from Ms. Zhang. In 2004, Ms. Zhang set up a laundry card in Hua 500 yuan, a dry cleaner in Liyuan North Road, Lianfeng. I didn't expect the owner of the dry cleaner to close the door and leave, and only spent 100 yuan. In the meantime, Ms. Zhang has repeatedly negotiated with the store, but she has never been able to get a clear answer from the boss. After the Spring Festival, a sublease notice was posted at the door of the store. In a rage, Ms. Zhang contacted a large group of consumers in the same situation as her and collectively asked the industrial and commercial departments for help. After many searches by the staff of Haishu 123 15, I finally got in touch with the store. Under the mediation of the industrial and commercial department, the store owner returned the balance of the laundry card that the consumer had not consumed.

Comments: At present, after the prepaid service fee or deposit, the parties suddenly close the door or disappear from time to time. According to the relevant regulations, before deciding to suspend business, the parties concerned should take the initiative to inform the relevant public and settle the relevant debts. When the industrial and commercial departments handle the cancellation procedures, they are also required to fulfill the obligations of announcement and liquidation. Before paying related expenses in advance, consumers must know whether the other party has legal business qualifications and credit status, and at the same time clearly stipulate their rights and obligations through contracts.

Case 2

Merchants who were injured during the meal should pay compensation.

On August 1 day, consumer Wu Mou came to a snack city in jiangdong district, Ningbo with her 8-year-old son. When I walked out of the gate of the snack city, the spring door swinging back and forth accidentally caught my son's foot, and suddenly he was dripping with blood. The medical expenses and nutrition expenses alone cost more than 1000 yuan. After investigation by the staff of Jiangdong 123 15, it is believed that the spring doors in the snack city do have potential safety hazards and there is no safety warning, so the snack city should bear the main responsibility. Finally, the snack city agreed to compensate Wu Mou for medical expenses and travel expenses 770 yuan at one time.

Comments: When purchasing, using goods and receiving services, consumers have the right to ask operators to provide goods and services that meet the requirements of protecting personal and property safety. Snack City should bear the responsibility for failing to give clear warning to consumers about the spring doors that may endanger personal safety and taking effective measures to prevent the hazards.

Case 3

The real estate agent reneged and raised the garage price without authorization.

On March 9, 2005, more than 30 owners, including Miss Gao, jointly complained to Jiangbei 123 15, claiming that a real estate company had raised the open-air garage in a residential area from the promised 600 square meters to 900 yuan to 1200 yuan. In July 2004, when Miss Gao bought a house in the residential sales office, the sales girl told her that the unit price of the garage area was less than 5 square meters 600 yuan and more than 5 square meters 900 yuan. But before handing over the house in February this year, she was told that the garage price was 1200 yuan per square meter. After several negotiations, the director refused Miss Gao on the grounds that there was no written agreement. In desperation, Miss Gao contacted more than 200 owners to defend their rights. After many consultations and mediation by the staff of Jiangbei 123 15, the real estate company finally agreed to the price of 900 yuan per square meter of the garage.

Comments: As an accessory product of residential buildings, the price of the garage should be clearly stipulated in the purchase contract like the house. The practice that real estate companies only make verbal promises without specifying them in the contract itself has laid the groundwork for arbitrary price increases in the future. Although it is an oral commitment, there seems to be no evidence to follow, but according to the joint signature of more than 200 owners, it can be recognized that its commitment exists objectively. Consumers are reminded that any commitment must be kept in the written agreement, otherwise it will bring great trouble to future rights protection.

Case 4

Plastic particles mixed with rice

On March 7, 2005, consumers complained to Jiangbei 123 15, saying that white plastic particles were found in the rice they bought in a supermarket during elutriation and eating. Jiangbei 123 15 staff immediately contacted consumers and randomly grabbed several handfuls of rice for elutriation. Sure enough, white plastic particles were found in the elutriation, which were difficult to distinguish with the naked eye. It was verified that the rice was "Jinsuite A Late Stalk Rice" produced by a grain and oil company in Ningbo on February 20th, 2005. The supermarket bought 150 packs and they were all sold out. 123 15 exposed the matter through the media and contacted the consumer. After coordination, every consumer finally got 800 yuan.

Comments: Food safety has attracted the attention of the whole society. 123 15 has always attached great importance to citizens' complaints and reports on food safety. When consumers find food safety problems, please call 123 15 and 123 15 in time to resolutely crack down on manufacturing and selling fake and shoddy products and infringing on consumers' rights and interests.

Case 5

Merchant regulations: the price of returning the machine shall not be lower than that of the original machine.

Mr Guo, a citizen of Ningbo, bought a mobile phone on June 5438+February, 2004. It has been used for several months, and there are many quality problems. After many repairs in the mobile phone repair station, it still can't be used normally. According to the three guarantees, it meets the replacement conditions. However, because this mobile phone has been discontinued, the maintenance point proposed to replace it with another mobile phone with a value of 17 10 yuan. Mr. Guo thinks that the value of his mobile phone is 25 10 yuan, and now it is unreasonable to change it to 17 10 yuan. After mediation by the staff of Ningbo 123 15, the operator agreed to return the goods and returned Mr. Guo cash 25 10 yuan.

Comments: If the mobile phone can't be used normally after two repairs within the validity period of the three guarantees, the seller shall be responsible for replacing the mobile phone of the same model and specification for consumers free of charge based on the repair records provided by the repairer in the three guarantees certificate. If there is no mobile phone of the same model and specification, the operator shall be responsible for returning the goods for consumers free of charge and returning the payment in one lump sum.

Case 6

Shopping in the supermarket is considered a thief.

Miss Zheng, a migrant girl from Sichuan, was shopping in a supermarket in Yinzhou District, Ningbo, during which the mobile phone in a small bag shook. Miss Zheng opened her purse and saw a boring advertisement message. She immediately took out her purse. Unexpectedly, after seeing it, the supermarket waitress shouted loudly that Miss Zheng had stolen something, opened her purse and rummaged through it, dumping everything inside, and finally found no "stolen goods". Miss Zheng thought that her personal rights had been violated, so she turned to 123 15 for help. Under the mediation of the staff of Yinzhou 123 15, the person in charge of the supermarket and the waitress apologized to Miss Zheng and compensated for the loss of 600 yuan.

Comments: Consumers have the right to protect personal and property safety when purchasing and using goods and receiving services. At present, salespersons and security guards in some shopping malls take actions such as bag searching, body searching and beating, which infringe on the personal rights of others and must apologize and compensate for the losses.

Case 7

The hotel refused to compensate the passengers for their stolen property.

On August 18, Miss Ma checked into a hotel in Fenghua. Woke up the next day, she found her mobile phone, cash and other property stolen, with a total value of 6800 yuan. The hotel refused to pay compensation because it could not prove the amount of stolen property. After mediation by Fenghua 123 15 staff, the hotel promised to compensate 500 yuan first, and then negotiate with Miss Ma to solve the case after the public security department solved the case.

Comments: If the hotel fails to fulfill the obligation of reminding, the hotel will be responsible for the property losses of the passengers. However, because the amount of stolen property cannot be determined, once a dispute occurs, it will bring trouble to consumers' rights protection. 123 15 special reminder, on the one hand, hotels should provide consumers with a safe accommodation environment, and set up warning signs in eye-catching positions to remind consumers, on the other hand, consumers should strengthen their awareness of self-prevention when staying in hotels and leave valuables in the custody of hotels.

Case 8

Spend money to buy "high" without increasing the price.

Since June this year, Ningbo Haishu 123 15 has been receiving complaints from consumers, saying that the products that cost tens of thousands of yuan have no curative effect after eating. After investigation by the staff of 123 15, it was found that the consumer bought the heightening products such as "Changgaole" promoted by a biotechnology company, and the printed publicity materials and product packaging indicated: "National key research project undertaken by Shanghai Institute of Life Sciences, Chinese Academy of Sciences ..." However, the product only had the approval number of ordinary food, which was neither health food nor medicine, and could not have any heightening effect. The local industry and commerce department punished its false propaganda and ordered a full refund to consumers.

Comments: Consumers should not be credulous of products that increase, cure myopia, remove scars seriously, lose weight, improve or treat the effect. When purchasing, carefully check the relevant instructions and approval certificates on the product packaging, and be cautious about the diagnosis of "sitting experts". Don't be superstitious about the remedies of "experts". In order to protect rights, we should pay attention to retaining the written materials of its propaganda effect.

Case 9

Online shopping encounters fakes.

At the beginning of this year 1 1, a consumer in Hangzhou complained to Ningbo 123 15, claiming that the Nike sneakers he bought from a shoe and clothing business department in Yuyao through the Internet were counterfeit. Yuyao 123 15 staff finally found the "sales department" after searching in many ways, and found that the garage door on the first floor of the "sales department" was closed, and four people on the second floor were posting shoes and clothing supply information on the "Alibaba" website. After preliminary investigation, Fan Mou, the party concerned, hired someone to publish the information of shoes and clothing supply on Alibaba's website from May this year without a business license. At the time of the crime, he had sold fake sports shoes and sportswear worth 1.25 million yuan to all parts of the country.

Comments: Online shopping should pay attention to the following points: 1. Confirm the supplier's business qualification and choose a better online supplier. 2. Pay attention to asking for the purchase voucher, so as to protect rights in the future. 3. The transactions between netizens need to be cautious, and such consumption is not protected by the Consumer Law.

Case 10

The harvester is defective and the manufacturer refuses to accept it.

On September 22nd, Yinzhou 123 15 received complaints from 25 harvester farmers, saying that they bought 25 combine harvesters from a machinery company in Taizhou Luqiao, with a total price of10.75 million yuan. After use, they found that the engine power was insufficient. After many negotiations with the merchants, the other party has refused to bear the corresponding responsibilities. Afterwards, representatives of Yinzhou 123 15 Joint District Consumers Association, District Agricultural Machinery Station, town government and farmers went to Taizhou Luqiao to handle the dispute. With the cooperation of local 123 15, the production enterprise finally replaced all 25 harvesters with new power, saving economic losses of more than 70,000 yuan.

Comments: Farmers purchase and use the means of production directly used in agricultural production, and their legitimate rights and interests are also protected by the Consumer Law. Agricultural operators shall truthfully publicize their effectiveness, ensure that the products they sell meet the national standards, and shall not use their special status to publicize fake and shoddy agricultural materials. Once losses are caused to farmers, they should bear corresponding responsibilities. At the same time, remind rural consumers to pay attention to the preservation of relevant evidence in production and consumption, and take up legal weapons to safeguard their legitimate rights and interests when their rights and interests are damaged.