123 15 complaint procedure against Watsons

1. Reception method: Complaints can be made by telephone, in writing, online or in person at 123 15 Consumer Complaint Reporting Center.

2. Registration: During the reception, the staff will register the complaint information and record the telephone number for future reference.

3. Acceptance: If the complaint falls within the scope of authority of the administrative department for industry and commerce, it will decide whether to accept your complaint.

4. Handling: For cases with clear facts and simple circumstances, the accepting organ or the local industrial and commercial office will conduct summary procedures on the spot. Cases put on file for investigation will be handled by relevant functional institutions in accordance with the division of responsibilities of the administrative department for industry and commerce.

5. Reply: After mediation, the administrative department for industry and commerce will inform the complainant of the specific results according to the prescribed procedures.