Bank loan customer service speech?

First, the bank loan customer service speech?

Hello, I'm the credit officer of a bank, sir. Do you have any financial needs recently?

1。 Business: His scope is particularly wide. In a narrow sense, it is just selling. Broadly speaking, all the work we do is business. For example, it is his business to pay taxes in the tax bureau, and it is also his business to teach.

So now, generally speaking, it is not the business manager or business department, but the marketing department and marketing center.

2。 Sales: literally means buying things, just like our narrow business.

3。 Marketing: including sales, the key is which "business" word, including market research, market planning, market model and so on. , which belongs to advanced sales.

Generally speaking, the business is relatively wide and the sales are relatively simple.

Second, as a loan customer service, how to make customers interested in your products?

Combine your company's products with those of other companies, find out the advantages and make up a set of attractive words.

Third, the bank loan customer service speech

The company will actively organize these employees to conduct speech training and skills training. What you need to do is to use snacks for every training, so that the basic problems of the lecturer will not be great. It doesn't matter if you stay in professional training. We can consult our predecessors, sort out their customers' doubts and solutions, and memorize them. If you practice these skills a few more times, your telephone skills will improve a lot. In fact, I help to learn from experience, which is much better.

First, the loan conditions refer to the conditions that borrowers or individuals should have to borrow from banks. Our current loan terms are:

(1) The business license issued by the administrative department for industry and commerce at or above the county level is the national production license for industrial products, that is, the loan object should be legal;

(2) independent economic accounting, with capital utilization, production and operation management, that is, the loan object has obtained legal person status and assumed clear economic responsibilities;

(3) capital, establishing a supplementary liquidity system, that is, the loan object should have the ability to operate normally and take risks;

(4) open and send financial and accounting statements and statistical data in the bank, that is, the loan object should accept the supervision of the bank.

Second, the conditions for applying for a loan to buy a house:

1,18-a natural person aged 60 (Hong Kong, Macao and Taiwan and foreigners are also allowed).

2. Have a stable occupation, stable income and the ability to repay the loan principal and interest on schedule.

3. The borrower should be over 70 years old.

4. There are legal and effective contracts and agreements for the purchase, construction and overhaul of houses and other supporting documents required by the lending bank.

5. Self-raised funds of more than 30% of the total price of the purchased house (20% for the purchase of self-occupied houses with a construction area of less than 90 square meters in Xing Tao), and ensure that they are used for payment.

6. There are assets recognized by the loan bank, or (and) legal persons, other economic organizations or natural persons with sufficient compensation capacity as collateral.

Four, bank loan customer service staff how to use language to tell customers that the loan is due.

1, hello, sir and madam, sorry to interrupt, this is the payment department of XX Bank. 2. The 7th,15th, 23rd and 30th of this month are your deduction dates. I'm calling to remind you that your repayment account is (China Everbright, Postal Service and Xingye), and the suffix is XXXX, and the repayment amount in this period is XXXX yuan. 3. Please try to deposit the corresponding amount before the deduction date.