Strict police management, please supervise! Understand the 12389 mass reporting platform in 1 minute

The 12389 Public Service Police Supervision Platform aims to deeply practice the people-centered thinking, strengthen the concept of escort development, improve the level of serving the people, broaden the communication channel with the grassroots people, and open up the public security organs and the people. The "last mile" of mass communication helps create a first-class business environment and strives to forge the Red Earth Holy Land Pioneer Police Team. Based on the original 12389 dedicated reporting and complaint hotline of the Ministry of Public Security, the Ji'an Municipal Public Security Bureau further builds a comprehensive website, email, WeChat, A supervision service platform that integrates reporting functions such as a report box, allowing the masses to directly reach the main leaders of the bureau as soon as possible, and receive feedback and resolution at the first time, and fully upgrade the platform into a "through-train for public opinion, development booster, police conduct monitor, A five-in-one communication platform for the police and citizens, including a decision-making information source and a publicity and promotion platform.

Acceptance Scope

1. Public opinion, public sentiment, criticism or suggestions on the city’s public security organs’ implementation of major decisions and arrangements from superiors and the city’s public security work;

2 . Tendency, emerging issues and important social conditions and public opinion information related to public security work;

3. To promote the high-quality development of Ji’an Public Security work, especially to help Ji’an Public Security forge the Red Earth Holy Land Pioneer Police Team Good opinions and suggestions;

4. Regarding the city’s public security organs and their police officers for failing to implement the party’s line, principles, policies and national laws and regulations, failing to perform legal duties, and violating laws and disciplines in the performance of official activities, etc. Accusations and reports;

5. Serious impact on the city’s public security organs and their police officers’ laziness, inaction, slowness and even asking for cards in administrative review and approval, license application, and management services. Accusations and reports on business environment issues in our city;

6. Feedback on public opinion surveys or questionnaires conducted before the city’s public security organs make major decisions and deployments, and rational opinions on the municipal bureau’s party committee’s major decisions and deployments , suggestions;

7. Praise or express gratitude to the city’s public security organs and their police officers for actively performing their duties;

8. To the city’s public security organs and their police officers for their implementation of the "Public Security Organs and People's Police" Reflection on the situation of "Police Internal Affairs Regulations";

9. Other information that needs to be reported and fed back to the public security organs.

Transfer Procedure

1

Acceptance Record the name, unit, address, contact number, call time and content of the person reflected on the platform, and classify it.

2

Handling For consultation and emergency calls, handle them directly; for general hotline calls, they will be issued by the leader on duty and then forwarded to the relevant responsible unit for handling.

3

Feedback The organizer will promptly feedback the processing results to the hotline reporter according to the processing deadline.

4

Follow-up visits: For matters that have been completed, follow-up visits by phone or text message, and online replies will be conducted every month.

5

Archiving

Acceptance methods

Online reporting

E-mail reporting

Four in one

Telephone reporting

Letter reporting 1

Online reporting: Log on to the website of the 12389 Reporting Center of the Ministry of Public Security (www.12389.gov.cn) or follow On the "Ji'an Municipal Public Security Bureau" government affairs website and "Ji'an Public Security" WeChat official account, click on the "Policy Supervision Platform Serving the Masses" to enter the corresponding supervision and reporting area. 2

Telephone report: Call the Ministry of Public Security’s unified reporting and complaint hotline: 12389 3

Report by letter: Mail the petition materials in a letter to the Police Inspectorate Detachment of Ji’an Public Security Bureau, address : No. 68, Ji'an South Avenue, Jizhou District, Ji'an City, Postcode: 343000.

4

Email report: send an email to jaga12389@jian.gov.cn

Working hours

Working hours: Manual answering

Non-working hours: Record the phone call and listen to it in time

After the processing time limit is determined to accept complaints and reports from the masses: 1. General situation: it should be handled within 30 days 2. Special situation: it is difficult to handle it within 30 days. The handling department promptly contacts the complainant and provides feedback