What links do e-commerce need to remind users by SMS?

The customer placed an order but delayed payment for various reasons, and some orders were not closed because the customer forgot and other factors. How to recover this part of the order and let customers pay as soon as possible? At this time, customers can be reminded to pay in time by sending a reminder message to them, and at the same time, it is indicated in the message that if they don't pay, pay early, receive goods early and enjoy early, the goods will be gone, which will stimulate hesitant customers to pay as soon as possible and clinch a deal as soon as possible. As far as I know, mcmore Micro Mall has comprehensive functions and a professional development team-Lv Shang Software. If you want to develop other functions, you can also negotiate.

2. Logistics reminder

Some customers have very high requirements for logistics efficiency after placing an order, and the customer service staff check the order from time to time, which greatly reduces the efficiency. By setting up logistics reminder SMS, you can inform customers of goods delivery, transit and other information by SMS in time. Let customers know the package status in time, which can effectively reduce the workload of after-sales customer service, improve customer satisfaction and reduce personnel costs.

3. Confirm the payment reminder

The customer received the goods, but did not confirm them. The funds in Alipay were pressed, which seriously affected the payment efficiency of the whole store. In this case, we can remind customers by SMS, and cooperate with some feedback, such as confirming payment to 5 yuan store within 24 hours, to stimulate customers to confirm payment in time and improve the efficiency of store payment.

4. Birthday and holiday wishes

Through some fully functional micro-malls, greeting messages can be automatically sent on holidays and members' birthdays, which can improve customers' sense of belonging and brand loyalty and establish good member relations.

5, consumer goods procurement reminder

For some consumables, we can get the customer's consumption cycle through data analysis. When the products that customers bought last time are almost used up, reminding customers to buy by SMS will make customers feel suitable and bring secondary sales to the store.

6, event promotion reminder

Similarly, when doing promotional activities, we can mine member data through the micro mall. For example, mcmore can also dock with WeChat, and the collected user information will be more accurate and precise. Positioning the target customer group of the activity and sending the activity reminder SMS directionally can maximize the effect of high activity.