How to get a refund in mobike?

Contact the official customer service directly to apply for a refund. If they don't agree to complain and report directly through the platform of 123 15, direct prosecution still can't solve the problem.

General refund process for consumers:

1. Show the evidence of product quality problems to the merchants. Such as image data, product fault scene photos, etc. Strong evidence can effectively win the return.

2. Advise merchants to consciously fulfill their legal obligations. It is pointed out that merchants should undertake the legal obligation to return or exchange products with quality problems according to the Product Quality Law and the Consumer Protection Law.

3. Report the seller's platform. If you buy goods from the online mall, you can report to the trading platform and ask the platform to coordinate the mandatory return.

4. Complain to the market supervision department. Refusing to return goods is an act that infringes on the legitimate rights and interests of consumers. You can complain to the market supervision and management department where the merchant is located.

5, the final harvest is litigation. If the above methods are ineffective, you can sue the merchants in the people's court and demand legal responsibility.

6, supplemented by lawyers' opinions. If the situation is complicated, you can also consult a lawyer first to understand your rights and interests and the ways you can take.

Generally speaking, as long as there is enough evidence to show that the goods do have quality problems that do not meet the requirements, the merchants should fulfill the obligation of returning goods.

Secondly, multi-party pressure will also help to win the return of goods, such as reporting to the work platform, putting into production to the regulatory authorities, litigation and so on.