Is Changchun City Medical Insurance 12393 24 hours a day?

Changchun Medical Insurance 12393 does not provide 24-hour service.

The Changchun Medical Insurance Hotline 12393 is a service hotline established by the Changchun Medical Insurance Bureau to facilitate citizens to consult medical insurance policies and answer related questions. By calling this number, citizens can learn about medical insurance policies, inquire about personal medical insurance account information, consult about medical insurance reimbursement procedures, etc. However, it should be noted that this hotline is not available 24 hours a day.

Due to the complexity of medical insurance policies and related businesses, professional staff are needed to provide answers and guidance. Therefore, the Changchun Medical Insurance 12393 hotline usually provides services during normal working hours on weekdays. The specific service hours may be adjusted due to different seasons or holidays. It is best for citizens to understand the service hours of the day before calling this number.

If citizens need to consult about medical insurance-related issues during non-working hours, they can choose other channels for consultation. For example, you can check relevant information through the official website or WeChat public account of the Changchun Municipal Medical Insurance Bureau, or go to the local medical insurance service window for consultation. In addition, some medical insurance designated hospitals may also provide medical insurance consulting services, and citizens can choose a consultation method that suits them based on the actual situation.

In summary:

Changchun’s medical insurance 12393 hotline does not provide 24-hour service. Citizens need to pay attention to the service hours when consulting on medical insurance-related issues and choose the consultation that suits them. Way.

Legal basis:

"Social Insurance Law of the People's Republic of China"

Article 74 stipulates:

Society Insurance agencies shall obtain the data required for social insurance work through business handling, statistics, and surveys, and relevant units and individuals shall provide it in a timely and truthful manner.

The social insurance agency shall establish files for the employer in a timely manner, completely and accurately record social insurance data such as persons participating in social insurance and payment, and properly keep the original vouchers for registration and declaration and the accounting for payment and settlement. certificate.

Social insurance agencies should promptly, completely and accurately record the contributions of individuals participating in social insurance and employer contributions, as well as records of personal rights and interests such as social insurance benefits, and regularly issue individual rights record sheets free of charge Send to me.

Employers and individuals can inquire and check their payment and social insurance benefit records from social insurance agencies free of charge, and require social insurance agencies to provide social insurance consulting and other related services.