How to complain if express delivery is signed for without permission?

The complaint methods are as follows:

1. Check the official complaint telephone number of the express delivery company and call to complain. This kind of courier signs for the goods privately. The express delivery official also attaches great importance to this situation and will Contact the recipient promptly to resolve this issue.

2. Notify the sender by phone and inform the courier that the courier has not arrived and signed for it privately. The sender will complain to the courier company or contact the sending point to resolve the issue.

3. Complain directly to the Post Office. Because all express delivery is managed by the Post Office, complaining to the Post Office is the most effective solution.

How can consumers protect their rights when they encounter problems with signing for express delivery?

1. Complain to the customer service of the express delivery company. Currently, various companies have high service requirements for couriers, and the postal department will also announce various The company's acceptance and handling of complaints.

2. If consumers are not satisfied with the company's handling of complaints, they can call "12305" the postal industry consumer complaint hotline to lodge a complaint.

3. If consumers are still not satisfied with the acceptance of the above two links, they can keep the relevant bills and protect their rights through legal procedures, litigate, and other judgments. The first two methods are of a consultative nature and are not mandatory, while the third method is the highest level. Either way, consumers should keep the evidence. Regardless of delay, loss, or damage, make a complaint first, and try to resolve the matter through negotiation if possible. If that doesn't work, use legal means to protect your rights and interests.

Legal basis:

"Interim Regulations on Express Delivery"

Article 25

Enterprises operating express delivery business shall deliver express delivery Go to the agreed receiving address, the recipient or the recipient designated by the recipient, and inform the recipient or the recipient to accept it in person. The recipient or collection agent has the right to accept the goods in person.