What should I do if I find that the express package placed in the Fengchao self-pickup locker is damaged after I take it home?

If the express delivery is damaged, there are two ways to deal with it:

1. Take a photo and send it to the seller for them to handle.

2. Call the courier company to report the situation. Generally, the seller is contacted first. The express self-pickup cabinet is a public smart mailbox where the recipient can pick up items by himself. The courier will put the express delivery into the express self-pickup locker near the recipient's address. Then, the recipient can use the mailbox number and unboxing password received on the mobile phone to pick up the package at the designated self-service locker.

It is convenient, safe and fast to pick up items from the self-pickup cabinet, which is a very popular method of logistics transportation nowadays. If you do not receive a text message from the courier, or the text message does not contain a verification code, you should pay attention to a public account first, and after paying attention, the unboxing password will be sent.

The new express self-pickup model currently has four operating modes:

1. Express self-pickup points operated by e-commerce companies. Some of the more successful ones include JD.com, Suning.com, Tmall Mall and Taobao Pickup Alliance. This kind of express delivery self-pickup point is a self-delivery and self-pickup service for express parcels established, operated and built by merchants on their own websites located in communities, administrative districts and convenient transportation locations.

2. Express delivery companies operate and establish a network of express pickup points for the convenience of sending and receiving parcels. Among them, SF Express's self-operated stores and SF convenience stores are the most famous. Based on its own business development and business exploration, SF Express has established many express self-pickup and spontaneous networks in many places in the country. It has truly greatly improved the convenience and convenience of express parcel delivery.

3. Express delivery pick-up points where e-commerce companies or express delivery companies cooperate with convenience stores, such as the cooperation between SF Express and 71 convenience stores. Cooperation with other famous e-commerce B2C websites and convenience stores, dry cleaners, etc.

4. Express delivery self-pickup point model based on urban chain private warehousing companies. This kind of express delivery self-pickup point is a private warehousing company that uses its own warehousing facilities and warehouse advantages to act as an agent for the express delivery of most domestic express delivery companies. Sending and receiving services and acting as an agent for express parcel delivery services for major domestic e-commerce companies. Based on its own storage point, it radiates within a three-kilometer radius around the warehouse.