What exactly does the convenience hotline 12345 do?

12345 the scope of acceptance of public telephone work includes: (1) consultation on government information and public service information such as the work responsibilities, policies and regulations, work procedures, law enforcement procedures and administrative examination and approval of the organizer; (2) to undertake non-emergency help within the scope of responsibilities of the unit; (3) Complaints and suggestions on urban governance, public services, market supervision and economic and social development. ; (four) complaints and reports on the work style and administrative efficiency of the staff of administrative organs and public enterprises and institutions; (5) Other matters that should be accepted.