Classic dialogue on hotel industry oral English room reservation

Classic dialogue on hotel industry oral English room reservation

Lead: The following is a classic English conversation about the hotel industry, which I compiled. I hope it will help you.

Room reservation

Classic dialogue

R = reservation clerk G = customer.

R: good morning. Room reservation. Can I help you?

Good morning, room reservation department. Can I help you?

G: yes, me? I'd like to reserve a room.

I'd like to reserve a room.

R: Thank you, sir. When is your party and how many guests are there?

Thank you. When should I make a reservation? How many people are there in your party?

G: From April 16 to the 20th. Just my wife and myself.

April 16 to 20. Just me and my wife.

R: from April 16 to 20? . What kind of room do you prefer, sir?

April 16 to 20. What kind of room would you like to reserve?

G: A double room, please.

R: Could you hold the line, please? Me? I'll check whether our room is available. (After a while) Thank you for waiting, sir. We have a double room at 180 USD per night. Is that all right?

Could you hold the line, please? I'll check if there are any rooms available. (Come for a moment) Thank you for waiting, sir. We have an extra double room. Now the price is 180 per night. Is it okay?

G: ok, me? I'll take it.

Ok, I'll take it.

R: Thank you, sir. May I have your name and phone number?

Thank you, sir. Can you tell me your name and telephone number?

G: of course. My name is Aaron Johnson and my phone number is 3242-5827.

No problem. My name is Allen Johnson and my phone number is 3242-5827.

R: Mr Aaron Johnson, the phone number is 3242-5827. ? Excuse me, how do you spell your name?

Allen Johnson, the phone number is 3242-5827. How do you spell your name?

G: It? S double a, r, o, n.

Two a, r, o, n.

R: double a, r, o, n. Thank you, Mr. Johnson. Excuse me, is your arrival time April 6th?

Two a, r, o, n. Thank you, Mr. Johnson. April 16 When will you arrive at the hotel?

G: About 9 pm.

About 9 pm.

R: Mr. Johnson, we can only keep the unsecured reservation until 6 pm, because it is the peak season. If you guarantee the reservation, we can keep the room for the night. Do you want me to guarantee the reservation by credit card?

Mr. Johnson, because it is the peak season, our hotel's unsecured reservation can only be kept until 6 pm. If you guarantee the reservation, we can keep your reservation all night. Do you want to guarantee the reservation by credit card?

G: OK. Do you accept American express?

All right. Does your hotel accept American Express?

R: yes. May I know the number?

Yes, what's the credit card number, please?

G: It? s 134986

The number is 134986.

R: Thank you, Mr. Johnson. What about you? I reserved a guaranteed room in Guangzhou xx Hotel for 5 nights from April 6 to 20, 2006. If you can? If we can't arrive on time, please let us know before 6 pm on April 6. Thank you for calling. We look forward to serving you.

Thank you, Mr. Johnson. You made a guaranteed reservation at xx Hotel in Guangzhou for 5 days from April 16 to April 20. If you can't arrive on time, please let us know before 6: 00 pm on 16. Thank you for calling. We look forward to serving you.

Common sentence patterns treasure chest

1. Subscribe to Basic Response

Do you have a single room for two nights?

Can I reserve a single room for two nights?

2) reservation. Can I help you?

Room reservation. Can I help you?

3) me? I'd like to reserve a room.

I'd like to reserve a room.

4) How many nights do you want to stay?

How many nights do you want to stay?

How big is this room?

What's the rental fee?

When will that be?

When should I make a reservation?

How many guests will there be in your party?

How many people are there in your party?

May I know your name/phone number/email?

May I have your name/phone number/email?

How do you spell that?

How do you spell it?

10) Please wait a moment. Me? I'll check whether our room is available.

Could you hold the line, please? I'll check if there are any vacancies.

Thank you for waiting, sir/madam. I am.

Thank you for waiting, sir/madam.

12) me? I will be late, but please keep the room I reserved.

I will arrive a little late, please keep the reserved room.

13) Do you want me to guarantee the reservation with a credit card?

Would you like to use a credit card to guarantee the reservation?

14) me? I want to confirm your reservation.

I want to confirm your reservation.

2. Overseas booking

Could you tell me your airline and flight number?

Could you tell me your airline and flight number?

2) We provide free transportation to and from the airport.

We provide free airport shuttle service.

3) We have a counter at the airport, and our representative will escort you to the car.

We have a counter at the airport, and the airport representative will escort you on board.

Do you know the arrival time at xx airport, sir?

Do you know the time when you arrive at xx airport?

Do you mean local time?

Do you mean local time?

6) Where can we contact you in Guangzhou?

Which unit can we contact you through in Guangzhou?

7) Send it to xx Company. What's the number?

Can you tell me the telephone number of xx company?

We look forward to serving you. Have a safe trip.

We look forward to serving you. Have a safe trip.

3. Preference for rooms and bedding

1) What kind of room do you prefer?

What kind of room do you want?

2) me? I'd like to reserve a room with a sea/mountain view.

I want a room with a view of the sea/mountains.

3) me? I want a room with a big bed/balcony.

I want a room with a big bed/balcony.

Certainly, sir. we? I'll book you a room with a queen/king bed.

Yes, sir. We will arrange a room with a king bed for you.

4. House price and payment matters

1) Single room per night 180 USD, including tax 10%, service charge 10%.

A single room costs $80 per night, plus 10% tax and 10% service charge.

2) We have double rooms in 800 yuan and HK$ 1000. Which one do you like?

We have a big bed room for 800 people and 1000 people. Which one do you like?

3) Does the price include breakfast?

Does this price include breakfast?

4) me? I'm afraid we have no credit arrangement with your company. We need an advance payment

Deposit by bank draft or cash before the reservation date.

I'm afraid we have no credit loan agreement with your company. You must send a bank draft and an advance payment.

Seat deposit.

Sir, we offer you a special price. Single room with a discount of 15%.

Sir, our hotel offers a special price for your company. Single rooms can be 15% off.

6) Shall we charge this expense to your account?

Shall we charge your company?

7) Which department (of your company) should the bill be made to?

I said to which department (of your company) will the door send the bill?

8) Do you accept credit cards/tours? S check?

Does your hotel accept credit cards/traveler's checks?

5. The specified room is not empty or full.

1) me? I'm afraid we don't have a double room, but we can provide a double room.

I'm afraid we don't have a double room, but we can provide you with a queen bed room.

2) me? I'm afraid we have no suites. Would you mind changing to a double room?

I'm afraid we have no vacancies. Would you mind booking a double room instead?

3) me? I'm sorry, because it's the peak season, we are fully booked for those days.

Sorry, because it is the peak season, all the rooms are fully booked at that time.

Is it possible for you to change your appointment date?

Can you change the appointment date?

5) This is the busiest season. Me? I'm very sorry, but can you call us again later this week? we can

Some of them have been cancelled.

It is the peak season. I'm terribly sorry, but can you call again this weekend? Someone may cancel the reservation.

Can you book me another room in this area?

Can you help me book another hotel locally?

We hope that we? We will have another chance to serve you.

We look forward to serving you again next time.

Confirm the reservation

1) Is this a new reservation or a confirmation call?

Is your phone a new reservation or a confirmation reservation?

2) me? I'd like to confirm my reservation.

I want to confirm my reservation.

3) Your room has been confirmed.

Your reservation has been confirmed.

4) me? I'm afraid we have no record of making a reservation in your name.

I'm afraid we have no record of your reservation that day.

Can I make a reservation for you now?

Can I make a reservation for you now?

6) When did you make the reservation?

When did you make the reservation?

7) In whose name did you make the reservation?

In whose name did you make the reservation?

7. Change/cancel/extend the reservation for the guest

1) me? I'd like to extend my reservation for one night.

I want to extend my reservation for another night.

2) us? I will extend the reservation for you.

We will extend the reservation for you.

3) me? I'd like to change/cancel my reservation.

I'd like to change/cancel my reservation.

Certainly, sir. we? I'll change/cancel the visa for you.

Certainly, sir. We will change/cancel the reservation for you.

;